Ascott Sentral Kuala Lumpur

I had a horrific experience staying here. To be fair, let me share what’s good about this place: 1. Close to KL Sentral station (5-7 mins walk) 2. Very friendly and helpful staffs 3. Spacious gym and sufficient equipment 4. Sound proofing rooms 5. Water pressure and comfortable bed and pillows 6. They have filtered water in the room What ruined the entire stay was the centralised aircon!!! We were assigned 2203 and tried adjusting the room temperature but it did not work, we were freezing and called the engineer to check and was told that the room was 17 degree although the control panel was showing 25! He made some adjustments and told us to wait for 10 mins but after 15 mins the room was still freezing cold. We requested for a room change and had to shift luggage and room at 11:40pm (the staff was very helpful though). After changing to 1702, the first night was okay but the room has a very strange curry smell. It was not a deal breaker so we endured the smell. But the second night when we were back and tried adjusting our room temperature to 25 degree it did not work again! I tried wearing two layers of clothes and couldn’t take it anymore and called them at 2am. The wind was blowing directly to my head and I couldn’t even sleep. There were issues with the aircon system (they use chilled water instead of gas) and the technician spent 30 mins to troubleshoot and resolved the temperature and wind direction issue. Finally I could sleep at 3am but it was such a horrific experience! My 2 out of 3 nights stay were ruined because of the aircon issue!! On top of that, we wanted to use their shuttle service on Sunday but was told that their car was sent for servicing and it’s not available. Asked the staff if the shuttle service will be available the next day but was told to check again the next day as they can’t confirm. Will definitely not go back again or recommend to any friends or family to stay there. There’s no nice restaurants nearby (mostly Indian food) and 7-11 is located 6 mins walk from hotel (nearest one only opens during office hours).

Amazing hotel! Huge room with kitchen, lots of wardrobes, equipped with everything from a rice cooker to an induction stove! Oh yes, plus the nespresso coffee machine in the kitchen, with a stck of coffee capsules! The staff are very friendly and helpful!

Room is very nice and spacious. Residence itself is great but breakfast is a little strange as the restaurant is located in another building and variety is minimal. Not what is expected from Ascott especially when other Ascott are not like this. It seems like breakfast is outsourced. This is really disappointing. Didn’t enjoy the breakfast one bit especially when I recommended my business partner to stay at Ascott.

Clean room, great location, walking distance to KL Sentral and monorail stations. Great guest services provided by check in reception

Our stay at ASCOTT SENTRAL Kuala Lumpur was amazing. We arrived very early in the morning by flight. Encik Kamal the Front Desk/Reception Executive was indeed very kind and assisted us with an early check-in than the usual routine. He kindly accorded us a room upgrade. We are grateful to ASCOTT SENTRAL KL and Encik Kamal for making our short stay very memorable and enjoyable. Thank you!!

Friendly and helpful staff. Strategic location. Comfortable stay. We had a wonderful vacation.