Agile Bukit Bintang TRX by Dormeo Destinations

The unit was new n clean. But the sound proof was very poor. Can heard clearly what’s the next door talking. Furthermore the water pressure very low n weak. Showering time totally can’t enjoyed. The worst thing was the car park. The staff asked us to follow the lot which was mentioned 76A. But we round n round for many times didn’t found it. Only found 76 which already have pple parked it. Text msg to the staff but no reply until we called. Then only said Okok, Juz park other lot n snap photo to them will do. Hello, should said earlier on this part. From the check in time wait for the staff to pass the key, then park the car until went up to the unit we booked, it took us for one hour! This was very tiring. The security also not friendly. The way they talked like we owed them something. When check out time also same, once step out from the unit I already update n msg them. They reply with Okok. As need to take back the deposit, it took 15 min to checked out successfully just to get back the deposit. This was my very bad experience. Although the location was good, but I will not going back anymore in the future. Normally I like to take the photos n sharing, but the checked in process really make me frustrated and totally no more interested to took any photos to share anymore.

The WORST service apartments stay ever in my 20 over years travelling experience. Entire unit (located on 53rd floor) was covered by a disgusting stink smell which came out from a bathroom. Bidet suddenly broken & water splashing everywhere in another bathroom! What a bad luck!! The only Satisfying is the location, just walking distance to TRX Mall.

1. When book photos and details show as double single bed but when we checked in we received this kind of bed. This consider as extra bed. I told to the check in PIC, he said no unit available to change. I make a complaint to the trip cs, the property said i should complaint earlier during my check in. So confusing because i did complaint early during my check in. 2. The key provided only one, i had my kids in the apartment with carer and they need to fetch me after i finished meeting at the lobby. 3. When my friend left the unit for jogging/to convenient store the electricity keep shut down. We need to wake up and press the button few times. Such a troublesome.

The house is ok compare to KL location the price is still acceptable, need to maintain well

This building is huge. Our apartment smells like cigarettes and we had to leave the windows open. Check in and check out process is quite a hassle. Luckily we were only there for 1 night. Amazing views from 60th floor and it’s not not near TRX by foot. For the price of it, it’s ok to stay in the city.

Asked for towels, but they said it's not office hour. it's hard to reach for the receptionist. I had to wait so long to check out.