The Platinum Kuala Lumpur by Whitfield Reviews

This is my 1st time stayed at The Platinum Suites. The location are great. Very easy to get food because many gerai & restaurants nearby..also nearby klcc, bukit bintang, TRX & jln TAR.. From my apartment the view are KL Tower & TRX building. Overall i”m satisfied staying here..

The experience is horrible. So horrible that even it's free, I'll be considering whether I'll be back to this place. 1. Check in service slow. It's not a hotel. More of Airbnb operated by a company. If I wanted Airbnb type, I would have booked in Airbnb website. 2. Lift is horribly slow and it takes at least 10mins each time. 3. The unit is dirty and full of ants. Toilet was used even before I stepped into the unit with urine in both toilet, not flushed. 4. One of the reason of booking this unit is the bath tub but obviously it is not properly cleaned with stains. 5. Towels smell bad and one is yellowish. 6. Provided water bottle but unfortunately it was opened and drank before. Yes. They placed a drank bottle on the table. I almost drank from that bottle as I thought it was opened by my partner and I am horrified that it is not 7. Sofa is broken. How is that a good condition to rent out? 8. Deposit RM500. EVEN HIGHER THAN THE HOTEL. This unit must be decorated by gold. I did message the helpline but all I get is "we will check and clean up". With this price, I would have gotten a better Airbnb or even a proper hotel. If I can ask for a refund, I would. Horrible experience.

Room was good and great. But the check in process was not great and very complicated. One there were Indian security who very rude with customer. In the middle of checking we were been shouted by him . Very not good impression. The room and view was superb but not the staff. And the lift was worst . The worst lift ever. Have to wait more than 20 minutes for the lift. Room and view great. Staff and lift not good.

Nice place, lovely bathroom, but some locks needed repair.

so liked for me. fast clean safe

Good to stay

We booked an apartment with 2 bedrooms. Floor 43A. Usually there was a long wait for the elevator. There are 4 air conditioners in the room, all worked! One bedroom is approximately 30 meters with a floor-to-ceiling window and a good view from the window. There are blackout curtains on the windows. The second bedroom has no windows and is small. Lots of open shelves. 2 bathrooms. Dressing room, hairdryer, iron, washer/dryer + laundry detergent. Bed linen is good, pillows and mattresses are satisfactory. There is a microwave, stove, dishes. The frying pan is in terrible condition, but we managed. Sorry there is no toaster. Not enough seating. The room is designed for 4 people, but there are only 2 chairs at the dining table. Inconvenient. Otherwise I liked everything. They took a deposit of $100 and returned it upon check-out after checking the room.

We stayed in this apartment, everything was fine. Clean and good location, no balcony