Royce Residence KLCC by ALMA

Location is excellent; the place is clean and room is clean. However, overall is inconvenient in many small places: 1. Check-in procedure - need to park car at lobby, take lift to 51st floor to register and waited their manual registration, they need to search to get specific parking slot, then come down to drive your car; before that, they sent me email request to add their WhatsApp or WeChat, then need to message them my name, IC, car plate, etc; in between they have sent me many messages, as if I am talking to fren; they even called my WhatsApp after 10pm don’t know why bcos I didn’t pick-up; 2. Car park allocated at level 6B, that means I drove from level 1A, 1B, 2A, **, 3A, 3B, 4A, 4B, 5A, 5B, 6A till 6B, with the drive way up very narrow (can see marks of previous cars hitting the wall and corner) and each floor has speed bump; and worse, all low levels are empty, why not allocate level 1A to me? Luckily I didn’t have meeting that night, else I need to take deep breath for driving in and out; 3. There are 3 “keys” - 1 key for room door, 1 car park card to enter car park, 1 card from car park into the building and lift; ideally I wish to have only one card for all entrances; 4. When check out, I drove to lobby and passed the keys to counter then only leave (luckily I used credit card for the deposit, else need to go to 51st floor again). The exit also must be careful, the big buses blocked the view to turn right to KLCC direction. Not recommended for business traveler or with big car, too time consuming.

The toilet has a bad smell. It's a 50 floor building and four lifts are not enough to serve the peak period. For the price I booked the residence for 2 bedrooms for 2 nights, I can easily book 4 star hotels in KL for the same and comes with breakfast. Funny house rules and penalties. Swimming pool maximum 12 people? Rubbish left outside penalized deposit... etc. The only thing I'm happy about was the kl PETRONAS tower view from my room.

The room is decent sized with basic utensils. Location wise is about 15 minutes walk to Suria KLCC. Issued 3 assess cards - carpark, lift and room which is not very convenient and bulky. Swimming pool was under maintenance and repair.

Clean room with good amenities and toiletries provided. Utensils and cooking equipment provided in the room. Washing machine has a drying function making it convenient to wash and dry clothes.

Good location, nice view ,nice pool klcc view ,will come back again,I like it

The hotel service is warm, the hygiene is clean and tidy, the room is warm and spacious, the hotel is in a prime location, the room cleaning staff is also very kind, the front desk lady is very enthusiastic, the room price is also very affordable, and the cost performance is high! Not only did I get a comfortable and pleasant stay experience, but also the fireworks of the world. This is my evaluation of this hotel, awesome!