The Colony and the Luxe Premier Suites Kuala Lumpur

Don't choose this one. Don't choose this one. Don't choose this one English translation below Simplified translation below This is a very bad feeling! On the first night, I already discovered that 1) the soundproofing of the room was very poor and you could hear people talking in the room next to you (there is a video to prove it); 2) the window faced the building next to me and people could see everything in the room, so I didn’t open it for four days. window; after taking a shower, I found that the hot water heater in the bathroom was broken, and 4) the hair dryer was broken (with a film to prove it)... After that, I directly contacted the hotel on WhatsApp, and the reply was to arrange for the hair dryer to be repaired and replaced tomorrow, so I could only sleep with wet hair. After waiting for 20 hours the next day, he asked why no one was handling the hot water and replacing the hair dryer. He said it was because no one was working today. Then I can only take a shower and go to bed. On the morning of the third day, I asked again why the hot water had not been processed yet and they said they would arrange it. The result is evening. No reply at 10pm. I followed up with them as to why the issue was not resolved, and the WhatsApp staff replied that it was another person. I don’t know what happened. I have to repeat everything. The dialogue just kept saying sorry and didn’t solve it for me. They didn’t give me a hairdryer. There was nothing I could do! Only use cold water to shower and use a fan to blow dry your hair. I got sick last night, dizzy and freezing. I asked them at 1am if I could leave the key in the room, because I was not feeling well and needed to see a doctor. Their office was far away, and the luggage needed to be loaded onto the escalator. It was inconvenient and they were completely inconsiderate and could only tell me to put it in its place. In the end these things happened and no one came to help. These four days and three nights were the most terrifying experience of my life in Malaysia. This is a very bad feeling! On the first night, I already discovered that 1) the soundproofing of the room was very poor and could hear people talking in the room next to you (there is a video to prove it); 2) the window faced the building next next me and people could see everything in the room, so I didn’t open it for four days.; 3)after taking a shower, I found that the hot water in the bathroom was broken, and 4) the hair dryer was broken (with a film to prove it)... After that, I directly contacted the hotel on WhatsApp, and the reply was to arrange for the hair dryer to be repaired and replaced tomorrow, so I could only sleep with wet hair. The next day I waited 20 hours and then asked why no one was handling the hot water and replacing the hair dryer. He said it was because no one was working today. Then I can only take a shower and go to bed. On the morning of the third day, I asked again why the hot water had not been processed yet and they said they would arrange it. The result is evening. No reply at 10pm. I followed up with them as to why the issue was not resolved, and the WhatsApp staff replied that it was another person. I don't know what happened. I have to repeat everything. The dialogue just kept saying sorry and didn't solve it for me. They didn't give me a hairdryer. There was nothing I could do! Only use cold water to shower and use a fan to dry your hair. I got sick last night, dizzy and freezing. I asked them at 1am if I could leave the key in the room, because I was not feeling well and needed to see a doctor. Their office was far away, and the luggage needed to be loaded onto the escalator. It was inconvenient and they were completely inconsiderate and could only tell me to put it in its place. In the end these things happened and no one came to help. These four days and three nights were the most terrifying experience of my life in Malaysia. This is a very bad feeling! On the first night, I already discovered that 1) the soundproofing of the room was very poor and you could hear people talking in the room next to you (there is a video to prove it); 2) the window faced the building next to me and people could see everything in the room, so I didn’t open it for four days. window; after taking a shower, I found that the hot water heater in the bathroom was broken, and 4) the hair dryer was broken (with a film to prove it)... After that, I directly contacted the hotel on WhatsApp, and the reply was to arrange for the hair dryer to be repaired and replaced tomorrow, so I could only sleep with wet hair. After waiting for 20 hours the next day, he asked why no one was handling the hot water and replacing the hair dryer. He said it was because no one was working today. Then I can only take a shower and go to bed. On the morning of the third day, I asked again why the hot water had not been processed yet and they said they would arrange it. The result is evening. No reply at 10pm. I followed up with them as to why the issue was not resolved, and the WhatsApp staff replied that it was another person. I don’t know what happened. I have to repeat everything. The dialogue just kept saying sorry and didn’t solve it for me. They didn’t give me a hairdryer. There was nothing I could do! Only use cold water to shower and use a fan to blow dry your hair. I got sick last night, dizzy and freezing. I asked them at 1am if I could leave the key in the room, because I was not feeling well and needed to see a doctor. Their office was far away, and the luggage needed to be loaded onto the escalator. It was inconvenient and they were completely inconsiderate and could only tell me to put it in its place. In the end these things happened and no one came to help. These four days and three nights were the most terrifying experience of my life in Malaysia.

best view... big windows, good lighting, there is a balcony that day there was no water for a while (due to cut water supply).. but it's okay, the owner already knew, and the owner is kind enough to change to another apartment, but we don't want to.. restaurants are also nearby.. Thank you, you can book here again

The hotel recommended on ** is indeed very good in terms of location, environment and rooms, but when it comes to the service, it is almost disappointing. Check-in must be confirmed with them through WhatsApp software, and then the other party will send you room and key information. However, I repeatedly explained that I do not have WhatsApp software and cannot download it on my mobile phone. It keeps showing that the app cannot be downloaded in this area. I was also helpless, so I finally managed to get the other party to send me room information through email. The key point was that I was forced to check in after 3 pm, not earlier at all. Our family has a lot of luggage, and even though I don't think there is a barrier to English communication, I spent several hours with them just to check in. Dear friends, if you have any difficulties in this regard, please be cautious! ! !

Staff is good