THE FACE Style Hotel

A really beautiful hotel. Rooms were very spacious and clean with a nice little kitchen. The views from the gym and infinity pool made the stay here worth it in itself - they were incredible. Staff were really helpful and friendly. Overall it a lovely stay with a nice walk into the centre.

This was our third stay at The Face Style Hotel, and sadly, it may be our last. Our first stay, when the hotel had just opened, was exceptional—everything from the service to cleanliness was impeccable. During our second stay, we noticed it was becoming a little crowded, but it was still a pleasant experience. However, our third visit was a major letdown. The hotel is now overwhelmingly busy, and the customer service has struggled to keep up. The staff, while not rude, lacked the warmth and attentiveness we expect from a 5-star hotel. Service was slow, and the staff seemed overwhelmed by the high number of guests. The lack of smiles and attention made us feel like just another number in the crowd. Cleanliness, which was once a highlight, was questionable. Some lights in our room weren’t working, and the room itself wasn’t as clean as it should have been. We even walked in to an unpleasant smell, which certainly did not reflect the standards of a 5-star hotel. The hotel's location contributes to the chaos, as traffic in the area is terrible, making everything feel even more stressful. The lifts, already a problem during our second stay, are now inadequate to handle the large influx of guests. We had to wait for ages, and when the lifts did arrive, they were packed. The pool, while offering a beautiful view, was also far too crowded to enjoy. While the room sizes remain spacious and the price is still reasonable for the space, the overall experience has not lived up to what we would expect from a luxury hotel. If you're seeking peace, quiet, and relaxation, this is definitely not the place for you. Unfortunately, this may be our last stay at The Face Style Hotel. It seems that, as the hotel has become more popular, the service and quality have taken a significant hit. Not a pleasant experience this time, and certainly not the luxury experience we once enjoyed.

Location pretty good but I prefer the face suites because the room size.

Stayed in the Face Style Hotel, it was clean and very near the tourist spots. Room was big, Food was decent , delicious and have plenty of choices. Best part was the pool👌 Perfect view of Petronas Tower

Pool water not very well maintained Housekeeping respond to call is not good Operator often unreachable Other than that Location Facilities Convenience All is good!

Location is good, close by two subway/ Monorail lines. Of course, the rooftop pool is great. Ask for room in „floor B“ to have daylight . The side „A“ is very close to an other building and therefore very dark. Breakfast is okay for a few days, then it becomes boring