Anonymous User
June 16, 2025
Stayed: June 2025 — Family with infant
We loved the setting of the Hyatt Regency Kuantan: the beach-front location is hard to beat and the refurbished room was spacious, clean, and comfortable.
However, there are a few things the hotel could fine-tune:
• Bathroom – Water pressure at the shower head was consistently low, which took the shine off an otherwise great room.
• Breakfast – Wide variety and tasty options, but the semi-open dining area felt stifling even at 8 a.m. A bit more airflow (fans or better ventilation) would make the “open concept” much more enjoyable.
• Family amenities & service – We requested baby essentials a week before arrival and again at check-in. Only a baby-cot eventually appeared after requested twice at the front desk; there was no baby bathtub or bottle sterilizer. Competing properties regularly provide these basics, so expectations are higher for a Hyatt. Staff were polite but the follow-through just wasn’t there. Calling front desk few times but nobody answering the calls though.
Bottom line: Excellent location and comfortable rooms, but the weak shower pressure, hot breakfast area, and gaps in family-friendly service keep the experience from matching other leading hotel groups. Addressing those details would make this property an easy five-star choice.