Hotel Kranjska Gora

Extremely small room, faulty heating in the bathroom, an uncomfortable bed... You can't open the window (unless you climb onto the bed). I can praise the waiters, cooks, and maids only. Kranjska Gora is a beautiful location, just stay somewhere else.

First of all, I would like to point out that the rating refers to the management of the hotel only, specifically to the person Andrej Vuk. All other employees were extremely friendly and do their job perfectly. Explanation: When I arrived in the hotel room of this 4-star hotel, I noticed that it was very cold and told this at the reception immediately. They were not surprised, as they had already been handling similar complaints all afternoon. I was given a small heater. They also mentioned a room change which didn't happen. The heating was probably turned on just before the guests arrived. What's worse, the receptionist could not turn on the bathroom's radiator at all. So I almost didn't sleep the entire night. Besides, the window was without curtains. When returning the mini heater, I just said that my first day of stay was terrible. In response, the above-mentioned man first behaved very arrogantly towards me for a few minutes - until thanked me cynically a few times. I have already stayed in countless hotels but I've never experienced anything like this before.  A shame for such a beautiful place as Kranjska Gora!

Despite being very expensive, our experience at the Hotel Kranjska Gora was unpleasant. Our room was awful. The beautiful mountain view from the deck was actually a view of a cement tower five feet away. The deck couldn't be accessed b3cause the door was locked. When we checked in the room was so hot it reminded me of summers in New Delhi. No AC in the attic, and no fan. No pool towels. The bathtub has black mold on it. There is no safety bar. I fell getting up. The beds are hard. No one answers when you call reception. On and on. Management should be ashamed.

My husband and I both agree that this holiday was one of the most relaxed, pleasant holidays we have ever had, helped by staying at this hotel. We are well travelled so we can say this with confidence. We had a great experience. The reception staff were exceptionally helpful, professional, friendly and quietly welcoming. We had a large bedroom with the most fantastic mountain views, fresh air and peace and quiet. The room was very clean with very comfortable beds. We slept very well. The daily room clean was exceptional. Quite often we have stayed in other hotels where you can smell the drains. Not so here - everything works well to a high standard. There is no rubbish outside the hotel, everything is spotless inside and out. We found the self service breakfasts and evening meals to be a very high standard with lots of variety and they catered for guests with special diets too. We ate curry and rice, salmon steaks with mixed sauted vegetables, pork, chicken, white fish to name a few. I booked a thai massage which was very, very good and 10% off for hotel guests.

Outstanding service and location! Excellent sauna facilities with multiple saunas and not too many people, at least during our stay. The Finnish saunas were as hot as it gets, making our experience a very pleasant one. The front desk personnel was very helpful. The hotel restaurant was good for breakfast and super delicious for dinner! The chef could accommodate our vegan / vegetarian needs and both risotto and pasta were outstanding!

A lovely hotel with beautiful views. Parking just outside. Very friendly staff in the reception area and in the restaurant. The room was clean, large and had all the comforts one expects. The beds and pillows were super comfortable guaranteeing a good night's sleep. Breakfast which was included in the price was plentiful and varied. Wouldn't hesitate to recommend it. Thank you everyone for making our stay an enjoyable one.