Top rated hotels in Krakow

Sheraton Grand Krakow
4.8/5114 Reviews
Our group checked into this hotel on a Friday night and we were asked to put all our hand carries, luggages, personal items through an xray because they had visiting dignitaries. I understand the procedure and we are willing to cooperate but what disappointed us was that even if the porter was available, nobody helped us lift our luggages to the conveyors and bring it down after the checks. We were asked to open our heavy luggages for them to check empty water canisters, loose coins, etc. One of my companions was even asked to drink the water to make sure it was ok. We were never subjected to this even in airports and all without assistance from the hotel staff. After long check which took us at least 20 minutes, we asked one of the porters to help with the bags to the room and the porter rudely said some of the bags didn’t have name tags so he can’t identify them. I heard our guide say he will assist with identification but the porter still complained. First time I experienced this in a five star hotel. What a disappointment for the Marriot group. The rooms we got were very nice. Location is good but the bad customer service ruined the stay for us.

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