Hotel Unicus Krakow Old Town - Destigo Hotels Reviews
Hotel Unicus Krakow Old Town - Destigo Hotels
św. Marka 20, Krakow, 31-020, PolandView Hotel Details
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Hotel Unicus Krakow Old Town - Destigo Hotels Guest Reviews
4.5/5
Great
49 review
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(49)
Positive reviews(45)
Reviews with photos/video(7)
Negative reviews(1)
Guest User
Standard Twin Room Non smoking
Stayed in Sep 2023
Family
9 review
Outstanding
Posted on Nov 6, 2023
Highly recommend. Staff very helpful, spacious & clean rooms.
Ahgus
Single Room
Stayed in Apr 2023
Solo travelers
95 review
Very Good
Posted on Apr 3, 2023
This hotel is walking distance from the main train station. The rooms were nice and a nice mixture of modern and old fashioned. The price was reasonable and it’s right in Old Town so there is a lot to do around.
Response from Property: Dear Ahgus, It was a pleasure to have you staying with us. Thank you so much for taking the time to write about our hotel is. We truly appreciate your wonderful comments and I am delighted to know you enjoyed your stay.On behalf of entire team here at Unicus with hospitality regards, Tomasz SokółFront Office Manager
Lucy
Standard Double Room Non smoking
Stayed in Nov 2022
Couples
3 review
Outstanding
Posted on Nov 21, 2022
Lovely hotel in a great location. Very clean and warm. Bathroom was lovely with underfloor heating!o
Response from Property: Dear Guest,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us. We are very happy that you liked our rooms and the hotel location, we are always doing our best to make stay of our Guests pleasant and comfortable.Looking forward to welcoming you next time during your visit in Cracow.Best regards,Tomasz SokółFront Office Mana
Guest User
Premium Double Room
Stayed in Sep 2023
Business travelers
17 review
Outstanding
Posted on Sep 23, 2023
The hotel is near the square and has a good location. Except for the small door, the rooms are all OK
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Anna Bollettieri
Standard Twin Room Non smoking
Stayed in Aug 2022
Family
8 review
Very Good
Posted on Sep 2, 2022
Very central hotel, comfortable room even if a little dated
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us.Looking forward to welcoming you next time during your visit in Cracow. Best regards,Marcin TrzpisHotel Manager
Elizabeth Y
Stayed in Jul 2024
Couples
Outstanding
Posted on Jul 7, 2024
We chose this hotel for it’s impeccable location and it didn’t disappoint. The location is in the heart of the old town where lots of restaurants, shops and coffee shops just around the corner. The bus stops are a few minutes walking also and if you want to do some shopping: Galeria Krakowska is about a ten minute walk away. Our room was on the third floor and was quite modern and quiet also. The reception was always so professional and friendly and booked some tours for us that were great as we were picked out just from the hotel. I will definitely recommend this hotel to anyone who wants to stay in the centre of Krakow!
Response from Property: Dear Guest, Thank you for taking your time posting a review following your stay at Unicus Hotel! I am pleased to read that you found our location handy during your stay with us as we are located at the heart of Krakow. Guest comfort is always our top priority and we are thrilled being able to make that your stay perfect. We are happy to read that you enjoyed the time you spend with us :) We hope that we will be able to welcome you again! Best ragards Patryk Kułaczkowski Deputy Front Office Manager
Jillian C
Stayed in Jun 2024
Family
Outstanding
Posted on Jun 19, 2024
We are just back from a 4 night break. I loved this hotel! We requested a quiet room and we were put on floor 4. Lovely and quiet. The room was absolutely spotless and we went over that room with a fine tooth comb. We are a bit paranoid about bed bugs so we had a uv light and a red light with us. The beds were stripped and checked, the carpets were checked. Nothing. Not even a stain. The one thing I would suggest though is that the hotel invest in some pillow protection and new pillows. The bathroom was lovely and the room was huge! The hotel organised pick up and drop off from the airport for us. And the hotel is really central in the old town so you really are next to everything. Breakfast was buffet and you can also order some items from a menu. If you come down nearer the end of breakfast, there is a lot less on offer. There is no option for dinner at the hotel and there is no bar open either but since you are so close to restaurants and bars, it doesn't make a difference to your stay. I would definitely stay here again.
Response from Property: Dear Guest, Thank you very much for your stay in Hotel Unicus. We appreciate you taking the time to complete a survey regarding your stay with us. It is such a pleasure to read your opinion about our hotel, it is great to know that we made your stay in Kraków pleasant and comfortable. We are very happy that you have found so many positive things in our hotel. Guest comfort and safety is always our top priority. Thank you for visiting us, we hope that during your next trip to Kraków we will be able to host you again. Best regards, Patryk Kułaczkowski Deputy Front Office Manager
RidgeyRanch
Stayed in Sep 2024
Family
Outstanding
Posted on Sep 16, 2024
Lovely hotel, very comfortable 4 night stay. Reception staff very friendly and helpful. Housekeeping staff, kept the room clean. Breakfast very tasty in the sister hotel across the street. Will be returning as interested in the finished renovation. Although this was being carried out it, you would not know.
Response from Property: Dear Guest. Thank you for sharing your opinion about your recent stay. We are thankful for kind words about our reception and housekeeping. We will look forward to welcoming you again after renovations. Best regards Patryk Kułaczkowski Deputy Front Office Manager
Izak P
Stayed in Sep 2024
Travel with friends
Outstanding
Posted on Sep 6, 2024
This is an amzing hotel . The lecation is in the center of the old town . Walking distance from many hot spots of Krakow. The room was very comfortable with all the facilities . The staff was very kind and very helpfull.The breakfsst was vert tastesty
Response from Property: Dear Guest, I am sincerely grateful for your feedback following your recent stay with us at Hotel Unicus. I am glad to see that you very much enjoyed the location and breakfast. We are hopeful to welcoming you back at Hotel Unicus and wish you all the best until then. On behalf of entire team here at Unicus with hospitality regards, Patryk Kułaczkowski Deputy Front Office Manager
Traveler O
Stayed in Jun 2024
Business travelers
Outstanding
Posted on Jun 16, 2024
Located in the heart of Old Town, this is the perfect spot whether here on business or passing through. It can be hard for taxis to get here during certain rush hours, but it's a short walk to the Bolt/Uber pickup points. It's a stone's throw away from the central square and the heart of Old Town Krakow. Thus, very very convenient. Breakfast was great with excellent service - it's a buffet with a la carte/make to order options the polite staff will come around to offer. Wifi signal was good, there's a spa and sauna as well. Some of it is slightly dated, but the location and cleanliness make up for it. Staff were very professional and helpful. You can do bag drop if needed as well. Looking forward to the next visit.
Response from Property: Dear Guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We would like to thank you for your description of the hotel, its interiors and surroundings. On behalf of our entire staff here at the Unicus we would like to thank you for your comments and we hope to see you again when your travels bring you back to the area! Looking forward to welcoming you next time in our Hotel. Best regards Tomasz Sokół Front Office Manager
Jill H
Stayed in Jun 2024
Couples
Outstanding
Posted on Jun 15, 2024
We were booked at the Unicus at the suggestion of Travel Local - specifically "Kasia"- that we found online while researching vacations in Poland. We live in Orlando, FL and were greatly anticipating a trip as a couple to Poland for my wife's birthday. We stayed at the hotel for 5 nights and were greatly pleased and extremely impressed by the staff, the food, the room and the location. My wife fell in love with the atmosphere of the dining room. The staff was friendly and so happy to be helpful in all ways, and it made us feel very welcome and appreciated. The front desk staff was also very friendly, professional and very supportive with our requests for information and services. We will absolutely recommend this hotel to anyone traveling to Poland. Thank you for a great stay and memories for a lifetime, Jill Haire-Costantini and Andy Costantini
Response from Property: Dears Jill and Andy, Thank you very much for your recent stay with us. Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope you revisit us and we will do our utmost to make your stay perfect. We are sending you our best regards from Cracow. With very best regards, Tomasz Sokół Front Office Manager
377lees
Stayed in Jun 2024
Family
Posted on Jun 12, 2024
The hotel public areas look good, the rooms are from the 70’s and need renovation. DON’T use food & beverage. Rip off, extremely poor quality and very expensive. You’re better going to the local supermarket and saving 80%. The beds were comfortable and clean, the carpet stained, the bathroom vanity laminate damaged and looks unhygienic.
Response from Property: Dear Guest, Thank you for sharing your opinion about Hotel Unicus. We are sorry for any inconvinience that you have experienced during your stay. We will pass this information on to the right department so during your next visit everything could be perfect. We hope that when you will be visiting Cracow once again we will have an opportunity to welcome you in Hotel Unicus Krakow Old Town. Kind regards, Tomasz Sokół Front Office Manager
margaret m
Stayed in Jun 2024
Couples
Outstanding
Posted on Jun 6, 2024
This is my second time staying at this hotel. It is ideally located and close to everything. The staff are so friendly and accommodating. We had an issue with our flight home and we had to book an extra night, the reception team were so helpful they booked us in for another night in the same room so we didn't have to change rooms. Housekeeping was around evey morning the place was spotless. Looking forward to returning again.
Response from Property: Dear Guest, thank you very much for your recommendation. As a team, we do our best to make our Guests feel special. We are happy that we can exceed your expectations. Looking forward to welcoming you next time in our Hotel Best regards Tomasz Sokół Front Office Manager
AnittaH11
Stayed in May 2024
Travel with friends
Very Good
Posted on May 9, 2024
Pros: Location of the hotel is perfect. Room was big enough and silent. Personnel was very helpful. Breakfast was tasty and different in a positive way. Cons: It was unexpected that the hotel has stopped cleaning the rooms during your stay unless you separately ask for it. Explanation for this was ridiculous: guests don't want housekeepers enter their rooms. Cleaning is included in the room price though. There is no room service, i.e. you cannot order anything in the room. No minibar either. In the shower the water pressure was very poor, and it could not be fixed during our stay. Despite of the small problems, we recommend this hotel.
Response from Property: Dear Guest, Thank you very much for your opinion. First and foremost we are glad you enjoyed your accommodation and breakfast. We also appreciate kind words about personnel. We are sorry however for any and every inconvenience you have experienced during your stay. We will surely take every suggestion into consideration as soon as possible. We hope you will visit us again in the future. Best regards Patryk Kułaczkowski Deputy Front Office Manager
Guest User
Stayed in Oct 2023
Other
Outstanding
Posted on Oct 15, 2023
Arrived late Tuesday evening. Patrick ‘the duty manager’ was welcoming, helpful, courteous and polite. His knowledge, guidance and support was greatly appreciated! Patrick arranged and pre booked all of the popular tourist attractions during our 5 day visit. The daily tourist attractions ran like clockwork. We were picked up ‘every morning’ in a luxury Mercedes Sprinter coach and taken in comfort to each event. The pick-up and drop off points were at the hotel entrance. Exceptional customer service throughout from all parties involved. The hotel room and facilities were exceptional clean, tidy, comfortable and relaxing. The hotel is immaculately kept and cleaned throughout! Extremely large and comfortable bedroom with the comfiest bed I’ve ever slept in. The luxurious shower and bathroom were modern, and exceptionally clean and well stocked with shower gels and bathroom consumables. The domestic cleaning staff do an amazing job throughout! The cleanliness of the rooms, public spaces, sauna, bar, restaurant, entrance hall and glass elevator are impeccable! The breakfast’s were delicious and catered for every breakfast taste. Various types of fresh fruit, cereals, cheese, yoghurts, meats, hams, bread, cakes and freshly cooked breakfast’s made to order. I really loved the food and the relaxing dining environment that the underground dining hall presents. The hotel is situated right in the heart of the old town and is central to everything that is happening in Krakow. I loved staying at this hotel. I cannot praise the staff and the facilities at the Hotel Unicus enough. Thank you for all the hard work. It is very much appreciated. Thank you. Frank B. Room 309. 3rd-7th October. 2023.
6/12
Response from Property: Dear Guest, Thank you very much for such a wonderful comment and for choosing Unicus Hotel for your recent stay. We are delighted to hear that you had a fantastic experience and enjoyed your stay with us. It was a pleasure to host you. Hope to see you in the nearest future. Yours sincerely, Tomasz Sokół Front Office Manager