Aparthotel Cracovia Residence

Good time in a good place

Actually wasn’t that bad. If you just want a place to sleep & shower then its ideal. Bed was comfy and the location was really good, i enjoyed my stay. I did have to run to a salon down the road though because the hairdryer they supplied was broken. Also… the kettle didn’t work. But when we phoned they did say these things could be dropped off in the morning, but we were leaving early morning so wasn’t ideal. Check in was easy, phoned the number that was displayed by the front door and got given the code within couple of mins. This is not a hotel, dont expect a hotel stay. Also you are gives 2/3 different codes to each door, so always had to carry a charger port to make sure my phone always had charge, otherwise without the codes you had no way of getting in or contact the receptionist. I would stay again.

We are a couple from Ireland and we hadn't travelled without our kids for years. We wanted a city break before Christmas so we booked here as it was central. We arrived at 11am to drop the suitcase however as there is no reception area only a number on a door to call we tried this several times and no answer. We had to walk around the city from 11am-4pm with all our luggage. We then returned at 4.10 to check in, at this time another couple were standing in the courtyard trying to get in also. They had been trying to call the number on the door but it wasn't ringing. We also tried numerous times. It was about 4.45 and 3 male cleaners kept passing the door but not letting us inside and then finally allowed us to wait inside about 5pm, they said to call the number which we had obviously been doing. Then another couple came and another. One couple then WhatsApp the number and got an answer to send on pictures of passport and was then issued with a code to open her bedroom door. We all did the same but still waited until about 5.20 to get into our room. When we checked in we could not believe how dirty the room was. My husband had to use the bathroom and was horrified by the dirt of the bathroom. There was hairs all over the toilet and sink. And dirt on the floor. The towels were also dirty and unchanged. Then I went to sit on the chair and I almost fell asleep the leg was almost off. Onto the bed then and I could not believe when I lifted the duvet. The sheets were dirty with feces on them and you could clearly see these sheets not were not changed from the previous guests. We then looked up and seen all the cobwebs and dust, I have asthma so could no way stay in this room. I called Love holidays immediately. The agent there put me on hold to talk to the owners and the came back up us to say they can not move us as they were full. They said they would send up the 3 boys to clean the room again. This was not going to work as I am an asthmatic and the dust would be everywhere. They would not refund me anything, I started looking online for alternative accomodation and we left. So we ended up paying for two accomodations for two nights. After return I emailed love holidays again and received a refund of 10% which was just €11.20. You should never stay here, it is so filthy and unsafe.