Queen Apartments

We booked for queens apartments but we were put in hostel 70. Going in and through the stairs was a bit scary didn’t look safe. But the room was good it was clean and everything you need is there.

The structure has been recently renovated and it’s in a great location ( despite what you can read online) it’s full of great street food around and cool hip shops. Everything was new and clean, very easy with checkout as well ;)

We arrived at this hotel at 9.30am so we put our bags in reception , we returned 2.30pm and was told we cant check in until 3pm , our booking stated 2pm check in , receptionist was AWFUL , arrogant, unprofessional, as we waited patiently for 3pm, 2 other couples came at 2.50pm and unbelievably they were checked in , we then finally checked in, then she stated we have to go to the other BUILDING , into a place called 70s HOSTEL , the room was on the 3rd floor no lifts, on the main road, tram noise awful, I then had to go back to ask for breakfast coupons, and find where breakfast was, again not in the Hotel but across the road. The bed was so uncomfortable, pillows had no shape, we decided not to peel the sheets all the way off, bathroom was dirty , shower head not being able to clamp in its position, heating would come on in the night and no knobs to turn it OFF , it was 30 degrees , tv had no English Channel , we just used this as abase to sleep in , location was the only thing good about this place, the other rooms on the website look great, but our room was truly awful, I would avoid this place based on what we were sold, we should have had a decent hotel room not a hostel room

Upon arrival we were told our room wasn't ready so we will be put into a different room even though we were checking in hours after the official check in time. We were put in a a like for like room so this wasn't an issue except it being up more stairs. In the morning we hunted around for where breakfast was and couldn't find the area and the reception was closed so we were left with no choice but go somewhere else for breakfast which was an expense we were not expecting. When we got back that evening again reception was closed so there was no staff to ask and the same happened the following day. Eventually on the third day we found someone who told us it was at "the bicycle", this was all the English that this member of staff could manage, later that evening we found someone in reception who informed us that breakfast wasn't held at the apartments but in a cafe over the road. When we went to the cafe the following morning they asked us for breakfast coupons that we were supposed to have been given up check in 4 days prior! When I went to reception to complain and ask what solution could be offered as this was now the while trip without breakfast I was just told "complain online" with no mention of a solution. This was the main issue but some smaller ones were the oven in the kitchenette not working and being told someone would come look at it which never happened and no cleaner came to the room for the whole trip. Also the apartment could sleep 6 (3 x double beds) however there was only 2 plates and bowls in the cupboard which meant we had to take it in shifts eating.