After booking this hotel, please be aware that the reception is not at the same hotel but around the corner. There is no reception here. Unfortunately we ended up booking another hotel but to damp in our room (room 102). The trams on the front are a 4 way system so sleeping is hard if your not a deep sleeper. There is an on going issue with fire alarm going off, we ended up on the street twice in one night with other guests, I rang reception after 10 minutes and she said they had no idea the alarms were going off, she said the smoke comes from the restaurant next door and sets them off, I asked if she check all the rooms to be safe, she said I am not aloud to check the room but all the door handles are not hot. We also booked a double room and was given a triple room with 3 single beds in it, we are away on our wedding anniversary so was not ideal, reception just said we are fully booked and push 2 beds together. Also reported that the TV does not work. Northing was done to sort this problem either. Unfortunately the staff just laughed when I tried to rase any issues.