Niebieski Art Hotel & Spa

By no means should be this considered 5 star hotel. Disgusting food, no pool, underequipped rooms. We had a three person room, got 2+1 and one person had to sleep on a camp bed. Breakfast was less than disappointing, lunch burgers were inedible. Pizza was okay, but we had to wait for over an hour.

When we arrived at the hotel both myself and my partner were disappointed Firstly we were expecting a room with a view what we actually got was a room overlooking a street with a tramline so you can imagine the noise ! When we spoke with reception she told us yes because we booked through a travel company rather than directly booking with the hotel there was no option for us to be moved unless we were going to pay a further £100 per night for the duration of our stay. On arrival also I noticed that the towels provided had lipstick marks on them( I didn’t mention this to reception ) we just used the other towel expecting a clean set the following day, this wasn’t the case we still had the dirty towel and the one we’d used hadn’t been changed either … When mentioning this to the hotel they did provide clean towels when we returned that evening but the dirty towels remained ( I don’t know if this is the case in Poland I’m not sure what the standard is but our beds weren’t made neatly just pulled over, the bin was emptied daily but no fresh toiletries, toilet roll or towels provided unless we asked for. We also didn’t find the staff friendly no interaction at all !! And trust me when I say I’m not one to complain or make a scene. Good points about the hotel- it was in a good location a little out the way (away from the hustle of the square but a 5 minuet taxi journey into the main square / or a 20 Ish minuet walk along the river to the square. The spa was nice and the massage was fantastic and very reasonable compared to Uk prices. I wouldn’t stay here again :( Expected more Not that we spent anytime in the hotel but I wouldn’t return. ALSO TIP anyone visiting Poland download bolt app ( taxi service ) we got a taxi from airport when we arrived it cost 150 Using a bolt taxi it cost us 40 ( we were 20 ish minuets away from airport ) Defo use the bolt app !!

I would highly recommend Niebieski Hotel to my friends and family. People who work in this hotel are welcoming, helpful and professional. All the emails with my questions regarding reservation were responded quickly. Rooms are spaciaus. The style of the rooms is very cozy (a lot of beutiful blue details). All meals in the Niebieski are very delicious. Spa treatments are very good. One of the most customer friendly places I ever visited.

The Spa treatments were amazing! Would higly recommend if wanting a private relaxing spa. You really get the feeling that your are well taken care of, and your needs are met. Recommending 10/10, kidly and very welcoming staff. The staff was really flexible and responded quickly on our e-mails confirming our reservation beforehand. We chose the full VIP bachelorette package with food and massages which tasted great and skilled treatments. The spa is beautiful and you feel relaxed the moment you enter. They explained everything, and was really aware of us and giving us the best experience. Always available and making sure we had refills. Overall an luxury experience for such great amount of money!