Novotel Krakow City West

Great experience. The hotel is very clean, the facilities meet our expectations even more. This stay lived up to our expectations

The hotel is located a little outside the city center. Getting to the center by public transport is time-consuming. The hotel is old, but has been partially renovated. Our room had two comfortable double beds. There were also bathrobes and a capsule coffee machine. The bathroom had high-quality toiletries from Rituals and NOT the usual Accor brand. The bathtub was slippery, however. The breakfast was OK, but not great. The pool was small and the water was quite cold.

Chain hotel, suitable for business trips, clean rooms, rich breakfast, hotel dinner tastes good, convenient transportation

The hotel presents itself well, with a new and welcoming hall and a good restaurant. The property has a small children's play area and a usable indoor swimming pool. I've read that some people complain about the water temperature being too cold, but in reality it's the same as in many other normal pools. The rooms are clean and quiet, the only flaw concerns the lack of small services that I would expect from a 4-star structure such as courtesy slippers, hangers in the wardrobe and a working hairdryer as those in the rooms are not useful therefore I recommend you to bring one from home. The staff has always been helpful, as regards the coldness encountered by some we noticed that it is a characteristic aspect of the entire city, it is probably an aspect that we Italians highlight with more attention because we are accustomed to it differently. Overall I recommend it