Hotel Indigo Krakow - Wawel Castle by IHG

My wife and I travel all over the world and always stay in IHG properties. The service from this “Indigo” was excellent from the beginning to end. We felt welcomed and our loyalty to the brand was recognized. Sebastian at the front desk was informative and was very cordial. The new restaurant on site is fabulous as well! This is now one of our favorite destinations. A+++++

A new highlight in Krakow, we were super excited to stay at this brand new Hotel Indigo Krakow - Wawel Castle, especially whilst celebrating our special Sliver Wedding Anniversary. This boutique hotel could not be more better situated, in an excellent bustling Neighbourhood, walking distance to an array of cafes, restaurants, bars and all the top tourist attractions. So beautiful and well constructed out of quality materials with great attention to detail throughout. A stunning and well-designed fireplace in the reception created a lovely focal point and an inviting space that felt both luxurious and cosy. As an IHG Diamond Member I felt very welcome, and the check-in was great and staff were super friendly. The room was ultra plush with a rich classy decor, hard wood floor, tall high ceilings, well equipped room, appreciated the coffee pod machine and the good AC and WiFi. Large firm bed with fine linens and nice plump pillows. Plenty of lighting options, included a glamorous oversized ceiling light. The bathroom was lavish, with a fabulous walk-in shower, lovely large bottled sustainable toiletries, and nice towels. Although found it strange no toilet roll holder in the bathroom, for hygiene and convenience need to fix one . The room was spotlessly clean, and generally very comfortable. The flat screen TV worked well but for us a limited choice of English speaking channels would definitely benefit from a Chrome-cast / stream feature on the TV. Breakfast was extended as our welcome amenity, the restaurant was gorgeous, but unfortunately breakfast experience wasn't fantastic, just enough on offer and average quality, a light selection buffet style of continental cold breakfast items and à la carte dishes to order, but we felt it did not fully meet expectations, however the coffee was good and the juices also. What really stood out was the quality of the service it was extremely professional, warm and very accommodating, making sure that our stay was enjoyable. Everyone we encountered was extremely friendly and genuinely caring.