Milestone Krakow Center Urban Living

Hotel room was really nice and spacious, we was there not at a busy time of year so was very quiet. Had a self serve 24hr shop across the road that was very convenient and old town was a short stroll away

The front door is hard to find, and there's no reception at night shift for Monday-Thursday, It's normally the security to help with check in/out process. I really like the room, they even have a gym and laundry room for use. The only problem for me is they do not provide a hairdryer in the room, and this is not stated in the booking details. You could only go and rent it for free every day in front of the security room, BUT they ONLY have 1 TO SHARE with the whole residents, when someone is not returning, you cannot use it. However, one nice guy from the reception helped me to chase the hairdryer back for 1 night.

Excellent hotel with large rooms. Amenities is sufficient. The room is clean. Amazing apartment hotel. 

Wasn’t sure what to expect, but good location, although most tours don’t directly pick up from here, 5 minute walk to where they do. Lovely room and secure.

Really nice and clean place not far from the old town Good value for money

The service is very terrible. Arrived on Saturday afternoon around 1pm, but there was only one staff member who even didn’t have right to check the system. She could find my booking, but could not find the key to the room assigned and she could not reassign another room, because people in charge not there and she had no access to system. Asked me to wait, when came back after 6pm, still could not solve it. Came back after 9, changed to another staff who tried to take me to the room with the staff key, there is still guest in that room!!! I was about to find another hotel after a long tired day. The staff assigned me another room that you can open by keys but not cards. Finally I can take a shower and try to sleep, but the drainage of the bathroom was blocked, no water could flow out but went out all the bathroom and bedroom, flooding. When checking out in the morning, no staff there, left the key to a cleaning lady. Terrible experience. Trip has tried to contact them but could not reach any person in charge. Trip has also trying to delay my complain. Reported last Wednesday and five days later, I still couldn’t have an apology or compensation.