Sand Sea Resort Railay Krabi

Good location right next to west and east beaches. Pool was good but not enough sun beds. They help your luggages with golf cart. Floor was not that clean but acceptable.

The hotel area is good in general, the breakfast was good with a fantastic view. The rooms was ok, the bed was very hard and the bathroom felt very outdated. House keeping was a bit careless, we had to ask for towels several times since they forgot to put new in our room as well as more toilet paper since it wasn’t restocked either. The pool by the reception was dirty with a lot of leaves, and also old cans and bottles lied around the pool area for several hours.

While my recent stay at the hotel had its downsides, there were some positives worth mentioning. The location was truly beautiful, with stunning surroundings that made for a picturesque setting. Additionally, the concierge staff were very helpful and friendly, going out of their way to assist us throughout our stay. Unfortunately, the hotel itself felt run down, with noticeable signs of neglect. We were also significantly overcharged compared to other guests, and to top it off, were charged an extra 900 THB for a bed that was uncomfortable and barely usable. This left us feeling frustrated and unfairly treated. Despite the lovely location and excellent concierge service, the overall experience left much to be desired.

Saman, Tong and Housekeeping was very helpful and hospitable❤️. The person who’s answering the phone wasn’t considerate at all. First, I requested for Conditioner and Tooth brush as it’s not in the room but the receptionist was sarcastic when they answered me and see the picture for the conditioner I don’t think this is the standard. Also, I asked for late checked out until 1PM only, but the receptionist said cannot be. Now, I have to wait for long for my check in in my next hotel, because the room is ready at 2PM. I HOPE YOU CAN BE MORE CONSIDERATE TO YOUR OTHER GUEST NEXT TIME.

The curtains at the entrance were a bit dirty. The hotel runs east and west, so it was nice to have a sea view. The bathroom was a bit dated.

I was holding off writing this review, but the hotel has had 3 days to respond to my email, which was ignored, so here goes. The hotel itself is great. The location is the main selling point. The room we had was a villa near the sunrise side and although it was a bit dark it was a good size and had everything we needed. The problem I had, and have not received a response regarding, was the airport pickup I arranged with the hotel. We've traveled a lot as a family in Thailand and use Bolt/Grab regularly but as we needed a driver from Phuket airport right to the hotel I decided to book directly with the hotel and pay the extra price as I presumed they'd send a professional driver and the extra money would be worth it for a mote reliable service. Around 45 mins into the drive, my husband had to shout at the driver as he had fallen asleep whilst driving. In the van, we had our 8 year old son and my parents in law. So we all spent the remaining 1.5 hours paranoid, and all staring at the driver to check, he was awake. He was constantly on his phone, replying to messages, and the incessant notifications were super annoying. I can't conform this as the hotel is ignoring my email, but I suspect that rather than sending a driver they'd employed, they had just booked a tour operator from Phuket. I could have done this myself for much less than they'd charged me, but like I said, I presumed that booking with them would give me a bit more safety and security. On the way back to Phuket, we took a speedboat, which was a much better experience, and I'd recommend this rather than a driver. So for the fact that my family was put in a dangerous situation, I will not return to the hotel.