Anonymous User
March 18, 2025
I recently stayed at this hotel, and unfortunately, my experience were disappointing.
Pros:
• The air conditioning was cold enough, which was a plus.
• Due to hotel room unavailability, we booked a twin bedroom, but the staff kindly offered to join the beds into a double bed upon our arrival, which we appreciated.
Cons:
• The bathroom was clogged, and water drained very slowly. When we reported it to the staff, they claimed it was due to an uneven bathroom floor, but this was not the case.
• There was absolutely no soundproofing. Everyday from 7-8 AM, loud knocking sounds (as if renovation work was happening) could be heard, along with people opening and closing doors loudly, talking, and walking outside. It was impossible to get a good rest.
• The "Do Not Disturb" button in our room was broken, so we informed the receptionist that we did not need housekeeping for two days. However, despite this, housekeeping still entered and cleaned the room while we were out.
• From the online pictures, the hotel appeared to have a beautiful lobby and pool area, but we didn't expect that our room type would be located in a separate building. This building was further from the lobby and pool area, and its overall appearance was not as nice as the main lobby area. Our balcony view was facing a building wall—definitely not what we expected.
• The walkway in this separate building was dirty, and the housekeeping tray was always left outside, right next to our room door. Additionally, the staff’s housekeeping room was also right next to our room, which may explain why it was so noisy early in the morning.
Overall, I would not recommend staying here if the room is located in the separate building without elevator access. Perhaps the rooms facing the pool and accessible by elevator offer a better experience.