Guest User
January 31, 2023
We stayed 14 days in this hotel + relatively modern rooms without carpets (round building, 1st floor above seminar rooms) + breakfast could also be taken to the room at no extra charge + for every day without a cleaning lady you have 5 € to eat in the restaurant/ Bar received + location, very close to the great beach with some beach restaurants + free large parking lot - incompetent, incompetent and sometimes very unfriendly and unprofessional staff (reception and restaurant) - despite booked stay incl. HB for 2 adults and 1 child, has that Child did not get dinner included - very, very hard mattresses and uncomfortable bed - half board is not recommended, you can choose between about 5 dishes per course, with about 3 dishes with extra charge, despite half board. For example, you pay €2 more for a burger WITH meat despite having booked half board. The small menu does not change, no matter how long the stay is. + Thank God we were allowed to cancel dinner for 8 days, there just wasn't enough choice for us. Starters and desserts were great, main courses were mediocre. - Due to the canceled dinner and the waiver of the cleaning lady, we had to get back more than 400€ at the end of the stay (at check-in, the entire trip including all days half board was already paid for). Unfortunately, they only wanted to give us something over 100 euros at check out, after a long time reckoning and explaining that the bill was incorrect, we were unprofessionally criticized and treated very unfriendly with eye-rolling, etc. In the end, the mistake was finally acknowledged with a smile and after 30 minutes of discussion, we were finally given our money back - not particularly child-friendly - swimming pool totally dirty (we didn't visit any other facilities such as a gym, massage, etc.)
Original TextTranslation provided by Google