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5 star

The Pacific Sutera Hotel
4.3/5504 Reviews

The Pacific Sutera Hotel

Kota Kinabalu City Center Kota Kinabalu|1.21km from Imago Shopping Mall
My recent stay at The Pacific Sutera Hotel was nothing short of exceptional. Despite only spending 2 days and 1 night at the hotel, the level of service I experienced was truly top-notch. From the moment we stepped into the lobby until our departure, every aspect of our stay exceeded expectations. The hotel's attention to detail was evident in every corner, from the cleanliness of the facilities to the overall ambiance, which contributed to a memorable and enjoyable experience. However, what truly set this stay apart was the outstanding service provided by the hotel staff. I must make a special mention of one staff member whose name unfortunately escapes me. She mentioned that she has been a part of the hotel's team for the past 20 years, and her dedication to her work was palpable in every interaction we had with her. Her genuine friendliness, warmth, and professionalism enhanced our stay and left a lasting impression. I believe it would be wonderful if the hotel could consider acknowledging her dedication and exceptional service with a bonus or some form of recognition. Her commitment to ensuring the comfort and satisfaction of guests like myself deserves commendation, and such gestures would not only serve as a token of appreciation but also motivate her and other staff members to continue delivering outstanding service. Overall, my experience at The Pacific Sutera Hotel was nothing short of fantastic. I look forward to returning in the future and experiencing the hotel's hospitality once again. Highly recommended for anyone seeking a memorable and delightful stay in Kota Kinabalu. Warm regards, Lydia

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Top rated hotels in Kota Kinabalu

Searching for hotels near Imago Shopping Mall? Compare room rates and reviews to find your ideal stay.
Borneo Coastal Residence @ Imago Mall
4.4/53 Reviews
Kota Kinabalu City Center
The facilities were okay but the pool was very nice. We had no hot water in our room. We switched it on and waited for 2 hours but nothing. There were ants everwhere as well. The lady that met us out front to show us in was very good though and we appreciated her assistance.
Paradise Suite at KK Times Square, Beside Imago
3.4/54 Reviews
Great hospitality by host. friendly and fast respond to any inquiries. very clean homestay. strategic lacation to nearest malls and shops. Highly recommended
Sunset Seaview Vacation Condos @ Imago Shopping Mall
4/5117 Reviews
Kota Kinabalu City Center
Nice condo and really nice stay , but its abit difficult fot a new driver to park inside the loft residence parking lot. U can hit the wall if you are not cautious.
Paradise Suite at the Loft, Imago
4.3/524 Reviews
A perfect place to stay when you want to shopping at Imago until late at night 😂 Very convenience. 2 single bed and kitchen utensil. It also have iron available. Its just that it quite confusing to take different elevator to Parking lot and to mall. And it so quite at night and walking alone as girl can be scary 😂
reStary Dream Home Themed Homestay (The Loft Imago)
4.2/51 Reviews
Kota Kinabalu City Center
The host is friendly and helpful. Attentive and quick response to any queries and resolve issue within expectations. Broken bidet was repair the next day after informing the host. One of the room air-conditioning not cooling enough. No plug point in one of the small room, inconvenient to charge phone. No detergent is provided even though there is a nice washing machine in the unit. We got to buy our own detergent and only use up a little bit and left behind a big bag :) The blower of the hair dryer is too weak to be useful. Consider changing a better one. Extra lift access card should be provided for the convenient of guest going out separately. Overall is satisfied however the maintenance of the unit can be improved.
Elegant Living at Loft Imago KK
4.3/50 Reviews
Kota Kinabalu City Center
Great homestay, the people who took us were very nice ~

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