The Magellan Sutera Resort

The Magellan Sutera Resort Reviews

The Magellan Sutera Resort

The Magellan Sutera Resort, 1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100, MalaysiaView Hotel Details
The Magellan Sutera Resort
The Magellan Sutera ResortThe Magellan Sutera ResortThe Magellan Sutera Resort
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The Magellan Sutera Resort Guest Reviews

4.1/5
Very Good
1047 review
Verified reviews
Location4.4
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(1047)
Positive reviews(933)
Reviews with photos/video(561)
Great swimming pool(184)
Nice sea view(134)
Perfect for kids(103)
Too noisy(33)
Has facilities for children(22)
Close to airport(21)
Excellent afternoon tea(12)
Negative reviews(114)
Guest User
Deluxe Garden View King
Stayed in Dec 2024
Family
12 review
5.0/5
Outstanding
Posted on Dec 28, 2024
My kids had a blast, they love the swimming pool slides. Food was good. Good location.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at The Magellan Sutera Resort!I’m delighted to hear that your kids enjoyed the swimming pool slides – it’s always a joy to know that our younger guests had fun. It’s also wonderful to know you appreciated our food offerings and found our location convenient.We look forward to welcoming you and your family back for more memorable moments.Sincerely,Gerry D'CruzGeneral Manager
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Jumriana
Deluxe Garden View King
Stayed in Nov 2024
Family
18 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Happy family enjoy every facilities semua best staff semua peramah makanan semua sedap parking best lokasi strategic dekat dengan semua shopping mall
Response from Property: Dear Jumriana,Thank you for taking the time to share your feedback on your recent stay at The Magellan Sutera Resort.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,Gerry D CruzGeneral Manager
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Guest User
Deluxe Sea View King
Stayed in Nov 2024
Family
12 review
5.0/5
Outstanding
Posted on Nov 7, 2024
Good place to stay and healing, staff are friendly and many variety of food and delicious. Very satisfied with a clean room and tidy.
Response from Property: Thank you for taking the time to share your positive experience at The Magellan Sutera Resort. We are thrilled to hear that you enjoyed your stay, found our staff friendly, and appreciated the wide variety of delicious food offerings. It’s always wonderful to know when our guests leave satisfied with our service and facilities.We're especially pleased to hear that you found your room clean and comfortable, as we strive to provide a welcoming and relaxing environment for all our guests. Your kind words motivate our team to continue delivering the best experience possible.We look forward to welcoming you back soon for another relaxing and memorable stay. Please feel free to reach out if there's anything we can assist you with on your next visit.Sincerely,Gerry D CruzGeneral Manager
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Guest User
Deluxe Garden View King
Stayed in Nov 2024
Family
15 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Nice hotel,nice view, everything was good, gonna repeat to stay here again
Response from Property: Dear Valued Guests,Thank you for sharing such a positive review of your recent stay at The Magellan Sutera Resort. We are delighted to hear that you enjoyed your stay, the beautiful views, and the overall experience at our resort.It’s always wonderful to know when our guests leave with happy memories, and we’re thrilled to hear that you plan to return. We look forward to welcoming you back for another exceptional stay in the near future.Sincerely,Gerry D CruzGeneral Manager
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Guest User
Deluxe Garden View King
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Fantastic hotel getaway , 😃 love the pools, suitable for family with kids as little magellan provides various activities for your little ones. Definitely will come back 😁
Response from Property: Thank you for taking the time to share your feedback on your recent stay at The Magellan Sutera Resort.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.
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Anonymous User
Deluxe Sea View King
Stayed in Aug 2024
Family
5 review
3.0/5
Posted on Aug 20, 2024
The only beach .small beach is full of garbage…. Nobody clear it? The flush toilet in the room is not good. I can see my own **** swirling around. Then it sinks and floats up again.
Response from Property: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit. SuteraHarbour Resort is a friend to the environment and we practice stringent upkeep of our beach as well as the surrounding areas.Unfortunately,as vigilant as our team has been in maintaining the cleanliness of the Resort, garbage from the sea washes up to the shores more frequently than we expected. Your feedback is invaluable as it helps us enhance our services and facilities. We hope you will consider giving us another opportunity to provide you with a more pleasant experience on your next visit.
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Wushuang
Deluxe Garden View King
Stayed in Jun 2024
Travel with friends
3 review
2.7/5
Posted on Jun 3, 2024
Service bad, facilities old. Only good thing might be the hotel is big resort-like environment
Response from Property: Dear Wushuang,Thank you for taking the time to share your feedback regarding your recent stay with us. We regret to learn that certain aspects of your experience did not meet your expectations, particularly regarding our service and facilities. Please accept our sincere apologies for any inconvenience you encountered.We appreciate your kind acknowledgment of our resort-like environment, and we are glad you enjoyed the spacious and scenic surroundings. However, we take your concerns seriously and will review your feedback with our team to identify areas for improvement, especially in terms of service quality and facility maintenance.Your insights are invaluable as we continuously strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay.
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Heffy
Deluxe Sea View King
Stayed in Nov 2024
Couples
20 review
5.0/5
Outstanding
Posted on Nov 17, 2024
Must stay ! You won’t regret it. Good service with nice facility! Also you can have a nice dining table to watch the sunset! Really recommend to stay here!
Response from Property: Dear Heffy,Thank you so much for your wonderful review! We are thrilled to hear that you had an enjoyable stay with us and that our service and facilities met your expectations. It’s fantastic to know that you had the opportunity to enjoy our beautiful sunset views while dining – it's one of the special experiences we’re proud to offer our guests.Your recommendation means the world to us, and we can’t wait to welcome you back for another memorable stay.Sincerely,Gerry D CruzGeneral Manager
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HL43
Deluxe Sea View King
Stayed in May 2024
Family
26 review
3.7/5
Posted on May 14, 2024
it was a beautiful spot to see the sunset. Unfortunately during our stay the weather was not so great, we couldn't see the famous sunset. The breakfast was great and room was great. I will visit here If I am ever in town again. I love the swimming pool. The package was somewhat useful but can be better. The only complaint I have is the snorkeling aera. It was small, dirty and no so much fun. Anyway I enjoy my satu
Response from Property: Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our property to be a beautiful spot and enjoyed the breakfast and room during your stay. It's great to know that you would consider visiting us again if you are ever in town. We appreciate your comments regarding the swimming pool and will continue to maintain its high standards. Your feedback on the package is duly noted, and we will strive to make improvements for future guests. We apologize for any inconvenience caused by the snorkeling area not meeting your expectations. Rest assured, we will address this issue promptly to ensure a better experience for our guests in the future. Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.
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Guest User
Deluxe Garden View King
Stayed in Sep 2024
Travel with friends
11 review
4.0/5
Very Good
Posted on Sep 22, 2024
Nice hotel with access to the beach. Location is beautiful and the buffet is variant. Close to the city and airport as well.
Response from Property: Thank you for your kind feedback! We are delighted to hear that you enjoyed the beautiful location of our hotel, with easy access to the beach, and that you found our buffet offerings to be varied and satisfying. We are also pleased that our proximity to the city and airport added convenience to your stay.We truly appreciate your positive comments and hope to welcome you back for another memorable experience
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Sai Hou Duncan Tham
Deluxe Sea View King
Stayed in Nov 2024
Couples
2 review
4.5/5
Great
Posted on Jan 3, 2025
Location and Hotel is good. However, the concierge services need to be improved. 
Response from Property: Dear Sai Hou Duncan,Thank you for sharing your thoughts about your recent stay at The Magellan Sutera Resort. We are delighted to know that you appreciated our location and hotel facilities.We deeply regret that our concierge services fell short of your expectations. During your stay, our concierge team was anticipating high traffic with luggage assistance, and we sincerely apologize if this caused any delay in delivering the seamless service we strive to provide.Your feedback is invaluable to us, and we are reviewing our processes to ensure that such inconveniences are minimized in the future.We hope to have the pleasure of welcoming you back to our resort and providing you with an even better experience.Sincerely,Gerry D'CruzGeneral Manager
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blablablacksheep
Deluxe Garden View King
Stayed in Nov 2024
Couples
56 review
5.0/5
Outstanding
Posted on Jan 12, 2025
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Response from Property: Dear blablablacksheep,Thank you for taking the time to share your feedback on your recent stay at The Magellan Sutera Resort.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,Gerry D'CruzGeneral Manager
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NOR ZEHAN
Deluxe Sea View King
Stayed in Dec 2023
Couples
2 review
3.0/5
Posted on Dec 14, 2023
EVERYTHING WAS FINE UNTIL THE TIME WE WANNA HAD DINNER AT 8 PM ON THAT DAY WE ARRIVED. ALL MEALS ARE CLEARED AND THEY DIDN'T REFILL TILL WE HAD TO ORDERED GRAB FOOD FROM OUTSIDE. AND BAD SERVICES FROM WAITERS.
Response from Property: We sincerely apologize for any inconvenience or discomfort you experienced during your stay. We will thoroughly investigate this matter to find a more satisfactory solution for our guests in the future. Your feedback is invaluable as we strive to maintain a consistent and exceptional experience for all our guests. We appreciate your understanding and look forward to the opportunity to welcome you back for a more improved stay in the future.
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BHY12
Deluxe Sea View King
Stayed in Dec 2023
Family
21 review
4.7/5
Amazing
Posted on Jan 1, 2024
Well maintained resort and good service. Breakfast spread is good and yummy. Harbour is just 5-10 mins walk away to take boat ride to the Tunku Abdul Rahman islands. Boat ride is only about 15-20mins to the islands. Lovely great swimming pools for both adults and kids and a small private beach for snorkeling. Rooms are clean and spacious. Sunset is beautiful. Love the stay and we will be back. Thank you!
Response from Property: Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay with us and enjoyed our resort's facilities. It’s great to know that you loved the breakfast spread, the pools, and the snorkeling experience at our private beach. We're also pleased that the convenient location near the harbour made it easy for you to explore the Tunku Abdul Rahman islands.Your appreciation for the spacious and clean rooms, as well as the beautiful sunset, is truly heartwarming. We’re grateful for your support and are excited to welcome you back for another relaxing stay in the future.
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Fayeez fuzzy
Deluxe Garden View King
Stayed in Nov 2023
Family
2 review
4.0/5
Very Good
Posted on Nov 27, 2023
Facilities and food was good. A bit disappointed with the staff service. Only the check in staff was friendly and accomodative.
Response from Property: Thank you for sharing your feedback. We are pleased to hear that you enjoyed our facilities and food offerings. However, we are sorry to learn that the service provided by some of our staff did not meet your expectations. We truly appreciate your kind words about our check-in team, and we will make sure to share your feedback with the rest of our staff to improve the overall service experience.Your comments are invaluable to us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.
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