Name: KK Waterfront Hotel
Address: 1664, Jln Tun Fuad Stephens, Kota Kinabalu, Malaysia, 1664, Jln Tun Fuad Stephens, Overseas, Malaysia
Rating: 3.3

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The drainage is not cleaned. The time we arrive, there is cockroaches everywhere.

Service was okay but there are several issues. My room was infested with cockroaches, the aircond was barely cold and the sink is leaking. Even after changing to another room we had a problem with the water pressure and the water heater is not working. 

nice place to stay,nearly all market and starbuck,safe time and no worries

Maybe due to reopening after covid-19, maintenance of the room are very bad.
Water pressure very slow.
Room got cockroach & lizard.
Tv got no channel to watch, only 2 channel available (repeated show).
Will re-consider to stay here next time.

Central location, but run down & in need of refurbishment. Ok, for a one night stay. 

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24-hour front desk

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Malay

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Deluxe Double Room

Standard Double Room No Window

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Let me start by saying we paid 45 USD per night for this hotel. I know that is not so expensive, but for 50 USD, you expect a lot more than what we got. We stayed there the night before, and the night after, our Mt Kinabalu hike. The first night was okay - despite a lengthy check-in process and the fact that our room had no windows (the A/C worked fine). However, after we came back from our hike, we paid an extra 12 dollars (!!!) so we could at least have a window. Still all fine. However, being extremely sleep deprived we fell fast asleep at 8pm, only to be woken up at 10pm by someone RINGING THE DOORBELL to our room and I don't even know why a hotel room would have a doorbell. We didn't even begin to care why staff would ring our doorbell at that time and luckily we fell right back asleep. When we woke up we realized they had also slipped a note under our door saying the pump had broken and there was no water. That's it. No bucket, no 'would you like to get the heck out of here', no nothing. Thus, I went downstairs and begged for a bucket at least (you would think they would have brought this immediately - I'm actually no stranger to staying in places without running water). The guy then offered me some nasty bucket from the lobby bathroom that had been sitting next to the toilet. No thanks. He then told me to be patient, and two hours later, a small bucket was brought to our room. Thanks, we are checking out now. For this inconvenience, they refunded the 12 extra USD we had paid to upgrade to a window. Wow, thanks a lot. For a hotel room with NO WATER meaning we could not shower nor use the bathroom nor even wash our hands, one should at least be given a free stay (or a voucher or something). In the end we ended up being charged 45 USD for a hotel room with no water. Completely unacceptable.

I had a mixed experience for my stay. I would still give it a 4, especially because of the general manager who tried to make my experience great. I booked deluxe double and had some aircon issue, thankfully, I was upgraded to deluxe executive which made my experience better. I still feel the hotel staff needs to be more professional. I had an early morning flight and checked at the reception if they can provide take away breakfast boxes 2 days before checkout, I was informed it can be done. I double checked one night before if they can arrange and they still confirmed. However, when I went in the morning, there was some other staff who was clueless and said their kitchen opens at 6 am (I was supposed to leave at 6am) That was quite disappointing, It is fine if something cannot be arranged, just inform the guests so that they can make alternative arrangement. Overall, the location is great! Just few minutes walk from Waterfront.

The bustling downtown of Sabah. Eating and shopping are very convenient. The hotel’s clean and hygienic reception speaks English. Also very enthusiastic. Have the opportunity to take care of your hotel again!

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Discover 7 reviews of KK Waterfront Hotel, rated 3.3 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

KK Waterfront Hotel Reviews: 7 Verified Reviews Latest 2024 | Trip.com

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