Borneo Beach Villas Reviews

AVOID! This is not a hotel nor a resort! Cockroaches everywhere! After multiple unresolved complaints we asked for early check out and a refund, but were rejected. Trip.com tried to intervene but was unsuccessful. We Got stuck in a cockroach ridden apartment for a whole week! Cockroaches got in our suitcases and ‘travelled’ with us home! Horrific experience! There are no sun beds nor umbrellas at the pool area! There is nowhere to relax or lounge by the pool. There are only 4 Coffee woden tables and tiny patio umbrellas provided, which are so uncomfortable! Some guests hid under palm trees in search for some shade! Despite the photos on trip.com advertising lounge/pool area equipped in sun beds and umbrellas, there are NONE! The beach is permanently closed, so there is no sun beds nor umbrella at the beach either. Extremely unprofessional management! It was a ‘holiday’ from hell! This place is a scam! It’s rather an apartment building where some flats are under some sort of ‘management’ … the place is a ghost spot! Absolutely dark and unpleasant during the night and evening hours, feels very unsafe!

I guess i have high expectations to this resort..there's no dustbin in the room @ toilets..the floors are not clean..we had to were socks to avoid the dirty floors..i asked to change room as the first assigned room was more worst..i would find a better option if i return to KK next time

Very nice place. I have been coming here since i was a kid. Although i have to say that the water pressure in the showers and the hotel seems to be a bit run downed already. May need a touch up. Overall great getaway as usual. And for the cafe, the abundance of flies are rather disturbing.

Great hotel with helpful staff. They are pretty strict with the check-in time, so you can wait in the hotel cafe. The place is a bit far from civilization, so if you’re craving some specific food, just use the app called Grab (gos for the rides as well). It’s far from the airport, so if you have have a morning flight, make sure you have your taxi booked in advance ( the hotel might help with that). I had to leave for the airport at 4:30 in the morning and my taxi didn’t show up, so I had to run around like a headless chicken asking the security for help. Don’t make my mistake, double check your morning taxi bookings. Other that that, great spacious room, gorgeous sunsets!! Calm beach. Tips: - adapter (worst case scenario reception has a few, but might already be takes, so take your own) - no wi-fi ( but for additional pay of 30MYR/ maybe per day, I’m not sure, as for August 2024, you can get a portable wi-fi from the reception)

A beautiful scenery of the beach suitable for family vacation. Have lift in the apartment building, only got confuse with the block, morning breakfast was very good

Very friendly staff with nice smiles always. Room was smelling mouldy the moment we entered. Staff quickly asked housekeeping to mop the whole floor and spray freshener, which helps to remove the smell. Bedsheets are dirty, which housekeeping also changed to clean bedsheets. Very nice big bathtub and steam room inside the master bedroom toilet. Relaxing ambience with great sea view.

Very satisfied for healing & holiday.. Frontdesk, Housekeeping and Breakfast Staff are so friendly. Overall, all is awesome

Everything was great. The suite, the view and the service all perfect. It just the place a bit far from town and not much activity you can do probably bcus we went there on weekday. Recommended place to stay spending time with your love one. Would come again next time.

This my 1st time to stay at BBV pool villa and for rest of all that we are so happy, my kids could in the pool without worry, staffs are friendly and helpful. Will come again 🤗 Recommended for any family

So far so good. maybe during my vacation unlucky because black out more than 3 hours and the toilet bowl blocked.

best place for family holiday..

nice place

The hotel is located at straitegic area where easier for me to find street foods and shopping around, breakfast is excellant, will stay here again when i come here.

Check in at 4pm but asked to wait for 30minutes before can checkin. 4pm room still not clear. And they dont even bother giving me any apology like it was my fault. Parking is not enough. And if park not in parking, will be clamped. And my security deposit was still not refunded. The guys at the counter said it will be transfered. So i dont bother taking out my receipt. Suddenly after 200km from the hotel i was told to collect securitt deposit by cash. Worst experience. Im a diamond member. This is not my first hotel. Will take down review only if refunded.