Guest User
February 12, 2025
The room is very big, with a living room, a bedroom, a bathroom, a kitchen, and complete facilities. However, there are several issues that made me very dissatisfied with this stay. First, this is a homestay. Although it is in the same building as the hotel, the lobby front desk downstairs does not receive people. You need to call and add WeChat, pay a deposit of 100 Malaysian ringgits, and he will send you a password, and then you go to the mailbox to get the key and access card. Second, they basically don't come to clean during your stay, and you need to ask for toilet paper and bottled water. Third, on the day of check-out, I asked him if I could store my luggage and asked me to go to the lobby downstairs to find the front desk. I was wondering if they are not a company. As a result, it didn't work when I pulled the luggage downstairs. Then I discussed with him whether I could leave the box in the living room and they could clean up the rest first, but he refused to do it. In the end, he suddenly said: Why don't you pay and check out late? Oh, it suddenly dawned on me, waiting for me here, saying that it was 30 Malaysian ringgits per hour, there was no way, I could only pay, and the lobby downstairs didn't allow me to deposit it. I don't know if the cash I gave will be deposited into the company account. The deposit I paid when I checked in was initially said to be refunded in 3-5 days, but I still haven't heard from them after a week. Later, I said I would file a complaint, and they refunded me only part of it, saying it was a mistake, and it took more than ten days to get all of it back. As a result, I lost money on the exchange rate, paying more than 166, but only 160 was returned. By the way, although this place is in the city center, there are two rivers at the door, so you need to go around to get in.
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