Nimingyonghu—
July 17, 2024
The hotel environment is OK, but this rating is given because the service is too bad. We arrived at the hotel at more than 8 o'clock that day. It was already late, and we were really tired after sitting on the plane for such a long time. We just wanted to check in quickly, but we couldn't contact the landlord no matter how we contacted him. It was a local guy in the lobby who saw that we stayed too long and helped us call to contact him. Since I knew that it was a hotel without a front desk, I had contacted the landlord by email one day in advance and obtained WeChat, but I asked about the check-in matters on WeChat but he never replied. It was so late on the day of check-in that it was really unsafe for the two girls to contact anyone abroad. I sat in the lobby for a long time before sending the room password. After collecting the deposit, it was agreed that the deposit would be refunded at 6 pm on the day of check-out, but after two days, the landlord didn't reply to the message, and the phone, Internet phone, and WeChat didn't reply to the message. The most ridiculous thing is that even Ctrip's customer service couldn't contact this landlord. I don't understand why Ctrip would cooperate with such a hotel. There is no security at all. The customer service said that the hotel only gave a phone number and couldn't get through. Then wouldn't such a hotel be screened and verified when it was reviewed by Ctrip? I couldn't even contact him, and there was no security and service at all. To be honest, the service at this price is not as good as staying in other hotels of the same price, so make changes as soon as possible!
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