Family-friendly Hotels in Kota Kinabalu

Room was good, but the lock door is broken. When we went out. I had to close and bang loudly so the door can locked. picture attach is view from the hotel

The Sky Hotel is near Imago shopping mall. You can easily call a grab car to there. The staff is nice and friendly. They upgrade my room from superior king suite to bedroom suite. My family is very grateful and happy to stay here. The air conditioner is not very cold, need to wait and on for long hours. The breakfast is many choices and food is tasty.

I recently stayed at Mercure Kota Kinabalu, and my overall experience was a mixture of positives and negatives. The hotel's ambiance and service were generally acceptable, but a couple of aspects left me with a less than perfect impression. On the positive side, the room, although not the promised city view, was comfortable and well-maintained. The amenities provided were standard and met our basic needs for a short stay. The hotel staff were friendly and helpful, adding a pleasant touch to our overall experience. However, one notable drawback was the discrepancy in the room description. Despite being assured of a city view, we were assigned a room overlooking the opposite facing the busy road. While this may seem like a minor issue, it did impact our overall satisfaction, as the promise of a particular view was one of the factors influencing our choice. Another inconvenience was the lack of dedicated parking facilities at the hotel. This meant that my husband had to purchase parking coupons daily, adding an unexpected expense to our stay. Moreover, the strict enforcement of parking regulations by 8 am posed a challenge, especially for guests who preferred to start their day later. In conclusion, Mercure Kota Kinabalu is a decent choice for a short stay, offering comfortable accommodations and friendly service. However, potential guests should be aware of potential discrepancies in room assignments and the absence of on-site parking facilities, which may affect the overall convenience and cost of their stay.

The hotel is located at the city centre, you can easily to find food and supermarkets by just walking distance. The morning breakfast cafe is full of guests during my stay, not easy to find a seat and breakfast full of variety choices but mostly repeat the same foods. Room cleaning can be improved especially the room carpet look bit dusty but the hotel provided the look slippers to wear in room that’s fine with me. One last thing, the hotel management should change the bath towel to new one as it look unpleasant for guests to use.

Very relaxing 2 night stay as part if our trip around Borneo. The rooms are spacious and comfortable (a little dated) and the hotel has a rooftop bar that provided us with views of one of the best sunsets we have ever witnessed. The hotel were also kind enough to offer us a free welcome drink at the bar along with a cake to celebrate my birthday. The staff are very friendly and attentive.

The view from the hotel is ruined by the building site next door but it is reasonably priced for the area. Service was one of the poorest I’ve had in Malaysia apart from Gulam (Matt) who was a massive help for us to get to places we wanted to see. The staff at the upstairs pool didn’t want to be there and weren’t interested in serving, a smile is free and short snappy sentences don’t help in this industry- maybe some retraining is needed if this place wants to compete with the nearby luxury hotels. The express laundry service was difficult to arrange and I felt like I was putting a burden on them even though that’s their job. The breakfast was okay without being outstanding - again, the people making the breakfast looked like they were there because they needed to be. Without Gulam (Matt), this review would look a lot worse. This guy should be in charge of customer service lessons for this hotel. The room was clean and big but the view started straight into a brick wall of a loading bay. There aren’t maybe pictures as there wasn’t much worthy of taking one.

Hotel is nice, clean and have good amenities. The room is clean, though not new, but all amenities are working fine. The bed is comfortable and comes with 2 pillows each. The room even has a study table. We use it as a dining table instead. The room has a unique toilet. The shower and toilet bowl is separated having a door each and next to each other. Also, the wall and door of the toilet can slide fully open exposing the sink and the doors of shower and toilet bowl. You can just slide to close everything if you want privacy. The hotel staffs are nice too and attend to your request promptly. I requested for extra pillow and they sent it within a few minutes. The breakfast was also good and delicious. They have a wide variety of dishes from local, western, Indian, Chinese. Though everyday is similar but they change certain dishes such as from fried noodle to fried kuey tiow, fried rice to nasi lemak, etc. The hotel is also close to the waterfront, eating places and walking distance to Suria Sabah shopping centre. Overall, a good hotel to stay in.

The check in time took almost half an hour and I already booked through online. Suppose to be short time since already booked online. Room is spacious and comfortable. Food buffet for breakfast is deliciously satisfying. Sauna is currently under maintenance.