"Next to kb mall. Very convenient location. Hard to get grab taxi in the morning before mall open. If you have early morning flight remember to book grab taxi to airport at least 30 mins before your intended departure time from hotel."
"I recently stayed at this hotel and wanted to share a detailed review of my experience, both the good and the not-so-great aspects.
Let’s start with the positives: the breakfast was excellent. It was honestly one of the highlights of my stay. A good selection of food, fresh ingredients, and attentive staff made the morning meal a very pleasant experience. Whether you're into local flavors or prefer something more continental, there seemed to be options for everyone. Coffee was hot, pastries were fresh, and the seating area was clean and welcoming.
Unfortunately, the room itself left a lot to be desired. There was a noticeable smell throughout the room that didn’t go away even after airing it out for some time. It wasn't overpowering, but definitely enough to make the space feel less clean and comfortable than it should have been.
The biggest issue, however, was the carpet getting wet. It seemed like water was leaking from either the bathroom or some nearby plumbing, and the moisture had soaked into the carpet near the entrance of the room. Walking over damp carpet isn't exactly pleasant, and it raised concerns about hygiene and maintenance. It also made the room feel more humid and stuffy.
Housekeeping did a decent job with daily cleaning, but the smell and wet carpet are issues that likely go beyond surface-level cleaning—they need proper maintenance or repair.
Overall, I think this hotel has potential. The staff were friendly, and again, the breakfast was genuinely great. But some basic upkeep and attention to room conditions are really needed to bring the guest experience up to standard. With a bit more focus on maintenance and cleanliness, this place could easily become a solid choice for travelers.
Would I stay again? Maybe—but only if I knew the room conditions had improved."
"Every time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night."
"Spacious and well-equipped room with essentials like hair dryer, charging ports, and water dispenser. Breakfast has a fair variety but taste is average. Surrounding area lacks convenience stores and food options, but overall a comfortable stay for business trips."
"thanks to AG Home, celebrate my birthday superb. easy to access with clear direction given. even a student also can follow the instruction. definitely will repeat againthanks"
"The room was comfortable, but cleanliness was an issue. The TV channels were difficult to use. I tried repeatedly to reach customer service via WhatsApp and phone calls, but received no response. Check-in instructions were only provided on the day I was due to check in.
The location is strategic, close to shops in the city center. The elevators were fast. Security was good, and parking was convenient. The Ibis cafe was also enjoyable.
However, the area leading to the parking lot felt quite run-down despite being new. It was full of cobwebs, and the lights weren't working."
"When we entered the studio, we have found a phone on the table so we had to contact the place owner. The living room area was just average so we didn't use area that much. The room condition was good and the toilet was clean, with a good water pressure. We did not use any other studio facilities except the iron. The iron board was old and not in a good condition. The car park is provided but the area was too dark and the water was on the floor - could be intimidating if we were off from the car alone."
"Stayed here with family for 4d3n. Our 1st trip to kelantan . Located at a very strategic place right opposite KB mall and near to all places of interest. 1 parking lot provided for free, just be careful when driving up the parking lot as it is quite steep. Basic amenities available in the apartment. Overall satisfied and worth the money."
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9.0/10
Great
GGuest UserThe rooms were clean, beautifully decorated and very comfortable. The facilities were good. The staff were friendly at all times. The breakfast buffet was delicious, with a variety The hotel's location is perfect, right in the middle of the city. The overall experience was good.
SSer FoongAmple free parking outside hotel, no bathroom amenities like toothbrush or shaver provided. Towels are clean but look slightly worn. Location is fantastic and within walking distance to eateries, street food, night market and 7-11
Zzhao weiThe room was clean, spacious, and well-equipped with all the necessary amenities. The bed was comfortable, and I appreciated the attention to detail in the room design.
The hotel staff were friendly and helpful throughout my stay, always ready to assist with a smile. The check-in and check-out process was smooth and efficient.
PPEICHANLove this hotel service very much. Although the amenities provided are not really complete as there is no swimming pool, this hotel served the guest very well. The staffs are well polite, great us whenever see us. Thumbs up to their roof garden buffet breakfast. Enjoy the yummy and variety choice food beside the scenery view. The scramble egg and mash potato are the best among all the food provided. The check out procedure was super fast. Will stay in Crystal Lodge if I visit Kelantan in the future.
AAnonymous UserThe hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
SSweet ChelseaThe hotel located nearby airport so easy for those who’s taking flight. However in terms of cleanliness it’s quite bad because the toilet sting, smell and dirty. Hope hotel will take action on this to improve the service and quality.
EEmily918234I recently had the pleasure of staying at Troika Kota Bharu by Salaam Suites, and I am excited to share my thoughts on the experience. The accommodations were comfortable and thoughtfully designed. My room was spacious, clean, and well-furnished, providing a perfect retreat after a day of exploration in Kota Bharu.
CCR_Limthe room is not clean enough and kettle is spoil , but luckily the host buy a new one to replace, master bedroom shower water is too small, common toilet is just nice
Of all the hotels in Kota Bharu, which hotels have the highest user ratings?
When travelling to Kota Bharu for the first time, many travellers find it difficult to choose a hotel to stay in. According to Trip.com data,
Kb Street Boutique Hotel, H Elite Design Hotel and Sri Cemerlang Lodge
are popular hotels with high ratings, making them good choices for your trip.
At what hotels in Kota Bharu can I try local breakfast foods?
When going on a business trip to Kota Bharu, which hotels are the most popular with business travelers?
When it comes to business trips, choosing a hotel with convenient transportation links is important to many guests.
Tune Hotel – Kota Bharu City Centreand Grand Riverview Hotel
have convenient transportation links and inexpensive prices. Consider staying at one of these hotels during your trip.
What popular hotels have non-smoking rooms in Kota Bharu?
Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air.
Hotel Mewah Impiana,W Hotel CemerlangandRenai Hotel Kota Bharu
are all popular hotels in Kota Bharu with non-smoking rooms.
In Kota Bharu, what popular hotels have free Wi-Fi?