Guest User
June 15, 2023
We stayed at Sponars for the opening weekend of the 2023 snow season. We learnt that the new managers had only JUST took over the place, and the full staff had not arrived yet. Which explains the poor customer service (had to regularly find a barman to buy a drink, had to find the barista to make a coffee as the kitchen staff couldn’t). The pool and steam room weren’t available (pool was cold as heater wasn’t going, and the steam room was dirty and used for storage). The included breaky was ok, just bacon/eggs/toast and packet cereal, but dinner was pretty bad. No salad, despite being on the simple menu, steamed veggies were stone cold (and very few). A buffet style sitting would be much better than table service (and prevent long wait times). The rooms were adequate, lounge area good and location absolutely stunning. The lake out front looks amazing at sunrise and you’ll see platypus playing on the surface. Overall the hotel has a lot of charm, it just needs polish (dusting/cleaning, etc). I would only return to Sponars for the location; and when it is busier (as there would be more profit to pay for staff, salad, and to heat the pool), and the management and staff were more practiced.