75 Reviews
Neptune Luxury Resort
Kos|1.75km from Troulos Beach
We stayed here one night at the end of a holiday in Kalymnos; to help with ferry and flight timings. Arrival was at check in time and the lobby was fairly empty. Our room had been prepaid and was a deluxe sea view. Sadly Neptune fell flat - I guess we’d been spoiled at the Kantouni Beach but this was neither sea view nor deluxe (check out their rooms if you want both these things and more). To be fair, you can just see the sea if you don’t mind the 10 foot pampus and other trees in the way. It was otherwise ok. The air con was set at 20, not far off what we heat our homes to in the UK. We wandered back up to reception and asked if we could have the room temperature lowered. The response was fairly brusque with the male receptionist telling us that was it 20 and would only ever be 20 and he kept repeating this. I asked for a fan. Not a huge ask in a ‘luxury 5 star hotel’ but it seemed to annoy. We left, unsure of what we would get. After a little exploring and sampling our (very welcome) ‘welcome drink’ we returned to our room to a note with a sesame biscuit. There was no fan and I was about to ring reception when my husband discovered the air con had been chilled down to 16c. A good result but why tell us it was set at 20 and could go no lower if that were not the case? You can request a lower temperature at reception, but it is on an individual basis. Dinner was in the Asian influenced restaurant and whilst it was all undercover, it was open to the elements so very warm and stuffy but he food was good, tasty and well presented but nothing out of the ordinary. With check out set for noon, we had some time by the adults only pool which was really nice. Returning to our room to shower and leave for the airport I realised the hairdryer was not working. It was fine for 10 seconds then seemed to stop. I called reception and advised them we were checking out at noon. They promised to send the electrician. He never materialised and I continued to dry my hair with 10 seconds on, 1 minute off hairdryer antics. I got there but it was painful. A couple of points to note, the shower - a sort of wet room - would not drain of water and the drains had that really awful smell. You do get used to it but it’s rather grim. The floor of the whole room was sticky and with damp towels on the floor after our shower it was clear it wasn’t clean when they went very black and grubby. Housekeeping take note. Wash the floor, don’t just swish the dirty water from one end to another. Upon checkout (same member of staff who was intent on a 20c air con standard) we were told the electrician had called but our ‘do not disturb’ sign was on our door. Not so, but I really couldn’t be bothered as I was never going to convince the staff member. Why didn’t he knock? Because he didn’t come. Overall, this is an ok resort, I wouldn’t want to stay here very long (or again). It was mostly German guests and did feel like a glorified Butlins. It cer
Very Good
49 Reviews