Kos Divine Hotel & Suites

Plus points are the location is good if you don’t mind short walks. The rooms are really nice and the staff are friendly. However, the rooftop “bar” played music until 1.30 am at ridiculous levels that made the rooms on the third floor vibrate. They need to sort that. Also the gym is a paid extra and not included. 15 euros for three visits or 7 for one.

I'll try to remain objective and not too emotional in my review. We didn't enjoy our stay, but the hotel is nice, one of the more modern hotels in the area, and in the main part the the staff are friendly and helpful. Unfortunately, we paid more with Jet2 for a Sea View room. We were given a ground floor room with a balcony permanently in the shade and right on a very busy main road. I mean 'busy'. Seemed to be a constant stream of lorries, local buses, vans, cars and bikes. As we were on the ground floor we had people milling about our balcony at all hours just chatting. Seemed to be locals more so that tourists. To add insult, the hotel is still being renovated and we had a builders van pretty much camped outside our window. The lack of privacy, lack of sun and the noise made us very unhappy. In addition, we had no hot water for 2 days. Speaking to the receptionist was like pulling teeth. Firstly she said they were not allowed to upgrade our room even though we suggested booking directly with the hotel for the upgrade, then told there were no rooms to move to regardless of view or position in the hotel. Next we were told that there was hot water (there wasn't) and when we rang the reception to confirm again she hung up. This forced me to go in person, again to ask for help. To which I was told it was an outside electrical fault and no one else was complaining(?). We dared to ask for a tea bag in our room and was told that we would have to wait until housekeeping attend the room, this despite the teabags just being around the corner. All in all, she was rude, called us liars and simply didn't care. A polar opposite to all the service staff who went out of their way to help. The hotel itself is still being worked on. There is scaffolding up, lots of OSB board where glass should be, lifts being finished and a lot of builders noise. (see pics) The room, although clean and modern is a bit odd. The bathroom is small, if you have a large frame ( I mean XL, not massive) you'll struggle to sit on the loo. The glass shower screen is very close. The basins are in the main room, not in the bathroom (?). Means you have to wash in the main room, odd especially after using the facilities and more so if you're on the ground floor. Visible to anyone who wants to look in from the road. There is not enough storage, which is odd as the room is plenty big enough. Hardly any hanging room for a tee-shirt, less a dress. I think if they sacked the receptionist, finished building the hotel and sold the sea view rooms cheaper than the others I think it would have been a better choice. Do yourselves a favour, DON'T BOOK A SEA VIEW ROOM. The other rooms seem nicer.

First time in Kos and this hotel. There are good and bad things about this hotel. The pool area is crammed and busy. Thankfully, we had upgraded to the divine club, so we could use the rooftop bar area, which has 20 loungers available for use 10am to 6pm. This has literally saved the holiday because if I had to use the main pool, I wouldn't have been happy. There's no pool up there, but there are 3 jacuzzi to cool down in. Drinks are non branded, so they are not best quality but ok. Staff are so friendly, especially Nikos and Maria. Breakfast is good, decent selection of hot and cold food buffet style. Now the awful part, our room was the worst I've stayed in. Cramped at foot of bed so much so that you had to walk sideways to walk past it. Bathroom is a wet room which flooded every time you showered and the balcony was the smallest I've seen. The left patio door didn't even open fully as it came up against the headboard which ran the length of the room. I booked this holiday 12 months in advance and requested a room that has the sunset in the evening. I know requests cannot be guaranteed but as it was a year in advance and we were celebrating our 30th wedding anniversary I thought they could have obliged. Sadly not. On our side of the building there were only 2 rooms that didn't have the sun and ours was one of them. Not much hanging space and not full length in our room. Few shelves and no drawer's. Fridge available with their drinks in which you have to pay for. We just used the fridge to put our own drinks in so that worked well. Safe free to use. Unfortunately, we won't be returning to this hotel.

What a fantastic hotel. The suites are brilliant value and a must, with use of the roof bar which offers free drinks and the use of jacuzzi. The Restaurant food is one of the best we have been privileged to use. Special mention to Vasilis F&B manager for the fantastic service. The staff are all some of the most friendly and professional people.

We arrived this morning at 2am and allocated a room, on arrival in the room it was identified that our balcony contained scaffolding from unfinished building works. I called reception and indicated I would like to move, however I had to wait until the reception manager was in work at 9am In the morning we were informed that the hotel was fully booked and they had nothing to offer, I asked to upgrade the room at my own cost, I was informed this isn't possible as Jet2 do not allow this?? We were told that in a few days there might be rooms we could move to or look at, so no unpacking and living out of a suitcase until then This is most unacceptable for our holiday and very inconvenient I called Jet2 and logged a complaint regarding this at 9am, I was called back at 1800hrs saying it's been resolved by the hotel, well it hasn't and is still ongoing, no move yet Point to note this hotel is still not completed it's renovations, there is scaffolding on the side of the building past our room and ends on the roof bar The onsite restaurant as advertised are not open We upgraded to Divine Club to get access to the roof top bar as it sounded amazing, don't be fooled, there is scaffolding on the roof, empty shelves behind the bar area, berry well uses plastic cups, no free food and limited snacks, only nuts, that's it, no draught beer and the toilets are in aplastic porto loo like facilities. I feel the divine club isn't value for money and miss sold, there is a divine lounge on the ground floor that has snacks but yet again miss sold, very poor and limited. I Tried to enter the lounge this afternoon and was asked to come back later as it was occupied, so not very inclusive. The pictures of this hotel look amazing hence why we booked, but in reality it's not that great, Jet2 once again are not really bothered about it's customers and unfortunately I'm very disappointed in the choice of hotel, I would love to leave and find another hotel however I'm not getting a refund