Guest User
November 21, 2023
We arrived in the early hours of the morning due to flight delays – so we were the only people checking in at reception. We were given a bag containing juice, crisps, a cheese and ham sandwich, fruit and a packet of crisps; which I thought was a nice touch, but at that time of the morning all I wanted was my bed. The room was on the top floor of block 2 overlooking the pools and I was well impressed with the room, view and balcony. It was clean, spacious and had good sized TV on wall, large fridge and safe. Our towels were changed regularly and we had no concerns regarding the room at all. Score 8/10. There are no lifts at this hotel which was exhausting for us carrying our luggage to the block and up 2 flights. No porters here. Unfortunately we didn’t bother with wheeled cases due to the poor luggage allowance Tui gave us and had large carry bags instead. I’m afraid to report that we were not pleased with the food. The trays a lot of the times ran out, the soup pan was found to be empty quickly. And if you did manage to find a bowl then the soup was sometimes cold. They also seemed to have strange concoctions at meal times, nothing that really went together. On one occasion the ‘special’ of the day was burgers. They constantly ran out of wine glasses and we never turned up late to eat either. (Wouldn’t dare). The wine also was not that nice – self served from a pump. Beer was okay my husband said. Score for restaurant food/drink 3/10. The snack bar was excellent and we ate here rather than using the diner: Burger/hotdogs/wraps/salads/fruit and chips - done fresh while you wait all served up by the loveliest of ladies. The pool was quite cold and took some getting in, even in September. The pool could have done with a good clean though, the side walls were quite dirty and stained. Sunbeds were plentiful, and had no bother getting one even at 9am, but they are so uncomfortable and a few were broken in the middle and had no support. The pool bar was a laugh – one very hard working bar man working his socks off and there was quite often a long queue for drinks. This was not good at all. The drinks are served in the tiniest of plastic glasses which themselves could have done with a good clean. So most people were asking for 2 drinks at a time to solve this issue so obviously adding more time to get served. The drinks were nice though. The bar man was so lovely, he deserves a medal for how he handled everything and kept his cool. The pool man on the other hand had the best job in the place, and all reviews telling you that he sat at the bar all day doing nothing but chat and look at his phone are true. So watch your children cos he won’t. The entertainment team were very friendly and took time to sit and chat with us – always a smile and a hello. There was Darts, a ping pong table, a sand volley ball court – complete with cat poo, mini golf course (with holes so tiny you could never win) and swim aerobics sessions if you were interested. There w