Guest User
March 11, 2024
We’ve just returned from a week’s stay at Koia. It should have been fabulous but unfortunately it wasn’t. It’s advertised as a brand new, 5 star, wellness resort, so our expectations were high. However, it’s clear now that the photos of the hotel that you see on Koia’s instagram page are either computer generated (before the hotel was finished) or taken by influencers. The room was nice but lacked the wow factor and it just wasn’t practical. Small, important details were missing (i.e. no full length mirror, barely any storage, no dressing table, no shelving in bathroom or in the shower(s) to put your toiletries). There was also no welcome drink / plate in the room or turndown service. There were no niceties. The toilet was temperamental and didn’t flush properly + the seating area in the room was hard / uncomfortable and was not somewhere that we used during our stay. The patio areas of the deluxe sea view pool rooms were not private. The photos online are deceiving as this category of room looks like they are secluded and set apart from others. However, you can see your neighbours in the pool and the location of our room meant that the hotel’s golf buggies were parked directly in front of our pool. Staff sat all day in these vehicles scrolling on their phones and chatting to each other + on walkie talkies. We didn’t feel like we had a private area to sunbathe and relax. Management on some occasions would even shout up to us from this area. We felt like we were in a goldfish bowl! Air con in the room was fixed at 22 degrees and there was no way to adjust this. There were no windows which opened in bedroom, so there was no ventilation. It was stuffy and sweaty most nights and difficult to sleep. We paid £200 extra for a private heated pool outside but it didn’t feel warm. It was no different to the main pool which was unheated. Again, we were told that the temperature of our pool was fixed and couldn’t be adjusted. Do not pay extra for this as it’s a money making exercise. The biggest bugbear during our stay was housekeeping. We had to call numerous times a day to ask if we could have our room cleaned despite having a ‘make up room’ sign on the door for hours. Some days housekeeping would turn up as late as 6pm which wasn’t ideal when you had evening trips planned and needed to get ready. It’s not a big hotel and it wasn’t at full occupancy, so we didn’t understand what caused these delays. Housekeeping were reluctant to change bedding, towels and robes + replenish toilet roll, tea and coffee making facilities in the room etc. It became annoying to have to repeatedly ask for essential items. The bedding was never ironed and looked crumpled and scruffy. The dirty mop water was thrown onto our patio once the cleaners had finished which wasn’t nice particularly whilst we were out there sunbathing. Cleaning was substandard. The sun loungers + outdoor furniture was never cleaned and looked grubby and stained. The showers, windows and mirrors above t