Korla Kongque River Park Atour Hotel

Very poor. Very poor in every aspect. Crowded in peak season. Poor management. Slow check-in. Poor service awareness. The restaurant is terrible. Maybe it’s because there are so many people. The waiters are all emotional. The chef is even more miserable. The service and side dishes are terrible. I couldn’t be more miserable. I chose this Atour because of the brand. Went for anything other than hardware and was disappointed in the end

The breakfast was so bad. Atour's specialty coffee machine had gone bad and tasted terrible. Especially the service staff, there is almost no style that Atour Hotel should have. The hardware is in line with Atour Hotel's usual style, but the soft environment is too poor.

I have always heard from friends that the Atour brand is good. When I came to Korla this time, I booked Atour for the first time after reading the 5-star hotel reviews on Ctrip. There is free bottled water for you to drink when you check in. The front desk staff are also very friendly. There is a bottle of water for you to take in the elevator hall on each floor. This is very attentive. After entering the room, I looked at the layout and thought the overall layout was pretty good. My first impression was good. But after taking a shower, there was no body lotion in the hotel, which was the first time I encountered it several times in Xinjiang. Not long after I used the hair dryer, I went to get something and turned it off and then pressed it again and it wouldn't start. I called the front desk and the front desk said it would take 5 minutes to turn the hair dryer off and on again. These were all minor problems. Here comes the biggest problem. Just when I was about to sit on the bed, my friend reminded me that there were blood stains on the bed (Picture 1). When I saw it was true, I called the front desk and asked someone to change it. It already feels bad, the most important thing about the hotel is hygiene. Five minutes later, the guest room staff came to change the quilt cover. I reminded her to see if there were any blood stains elsewhere, and she would change it immediately. The reply was no. When I lay on the bed and put my phone on my side, I found three blood stains on the headboard (Picture 2). Then I checked the sheets and pillowcases and found that there were stains on the pillowcases as well (Picture 3). I also called someone to change and clean the headboard. I travel twice a year. This is the first time in decades that I have encountered this situation. As a well-known chain hotel, it is not a low-end brand. It has discovered that the bedding is unclean three times in a row. How can it allow guests to check in with peace of mind. I didn't sleep well all night. I always felt that there were blood stains somewhere, so I went to check out early in the morning. I will not stay at Atour this brand again, and I will also tell my friends not to stay.

Very poor experience! No service at all! The check-in time at the front desk is too long! The attitudes towards overseas Chinese are completely different from those towards us locals in Xinjiang! What? Are overseas Chinese plated with gold? Can I give you a piece? ? ? ? If you need a disposable bath towel when making a service call, you must go downstairs to the front desk and scan the QR code to buy it! No room service? Can't deliver it to the room? Do I have to take my kids to pull out the key card and go downstairs to buy it? Didn’t know that your hotel requires a card to get on and off the elevator? What’s even more ridiculous is that when I went down to buy bath towels, I saw your front desk going up to the elevator to deliver things to other customers! What service is this? ? ? ? Treat differently? Did we stay in the hotel without paying or something? Looks like you're looking down on people, what's that? Did the overseas Chinese spend thousands to move in? We didn’t pay to stay? ? ? ? Is your waiter a lady? The little princess must be pampered? The customer must be a foreigner or overseas Chinese to catch the eye of the eldest lady? ? ? Because of this hotel, I have a very bad impression of Korla! I feel extremely ridiculous when I see the butler service robot service in this picture!

The service attitude at the front desk of the hotel is super, and the location is super easy to find. When the family is traveling, Atour gives me a feeling of home. The service is thoughtful. It is a must-choice place for business trips or tourism. I will choose Atour when I go out to play in the future. I like Atour Hotel in Korla very much. It is like home. It is recommended to stay.

The hotel service is very good, the breakfast is also very delicious, the bedding is clean, and the pillows are very comfortable. The best choice for Korla Hotel, the check-in is very careful when entering the hotel, and gave each of us a cup of tea, and we will also send it to us when we go out Bottle of water,