I would like to talk about what happened when I stayed at Dormy Inn Koriyama the other day and my past experiences at Dormy Inn, but there are serious problems with the attitude of the employees. There have been several times when I have asked a question to an employee, only to be answered in a very troublesome manner. For example, when I came back from outside and asked the front desk employee if there was a convenience store nearby, I was only told "from the station." I couldn't understand what the answer meant and was very confused. This was completely unacceptable as a way to treat customers.
There was also a problem with Yonaki Soba. When I placed my order, I saw that they started making it without me having to say anything. Judging from their attitude, I wonder if the employees were preparing the food out of disgust. I find it difficult to understand such a response, and I truly regret it. I felt like I should just quit if they were going to provide this kind of service. Moreover, the taste was not that great either, which made me even more dissatisfied.
I have stayed at various Kyoritsu-affiliated accommodations in Japan, but I feel that Dormy Inn is inferior to other business hotels in all aspects other than the sauna and breakfast. This is a problem caused by the company's constitution, and I believe it is due to a conflict between management and employees' ways of thinking. We believe this issue has an impact on customer service and requires immediate attention.
Personally, I will not be using Dormy Inn again as long as there are other hotels with better saunas. I don't think hotels that can't provide services that match the times should stay open. I would like to warn you so that more people do not have the same unpleasant experience as me.
Our customers expect good service and a comfortable stay. In order for Dormy Inn to become a hotel that is widely loved by people around the world, it is essential to improve the attitude and service of our employees. I hope it improves and I look forward to seeing it improve in the future.
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