Itoen Hotel Bandai Mukaitaki

I posted this on Rakuten Travel, but it was deleted. I arrived at the hotel at 3:20 p.m. There was no parking lot near the hotel, so I passed it once. When I made a U-turn, a hotel staff member beckoned me to come, and I felt that the service was bad at that point. When I went to the hotel to check in, I was asked to decide on a dinner time, and they showed me a list of options: ① 17:00-18:10, ② 18:30-19:40, ③ 20:00-21:10, but the hotel said, "Today, everyone arrived earlier than expected, so dinner time ② is booked up." Since I had a small child, I couldn't wait until 20:00 for dinner, so I had no choice but to choose 17:00. However, when I went to the dinner venue, there were hot pots, hot plates, meat, etc. prepared at the vacant tables, which were probably for the next mealtime customers, and it was obvious that the table was set for customers who ordered dishes at a separate cost, not for customers who arrived early. Maybe there is another reason, but if that is the case, they should have informed us of the dinner time when making the reservation. If it was going to start at 5pm, I would not have made a reservation. Also, even though the meal time was advertised as 70 minutes of all-you-can-drink, it took 70 minutes to leave the seat. It would be one thing if it was just adults dining, but it's impossible to eat within the time limit when you have several children. As for the food, it was a parade of frozen food. There was nothing that I could say was delicious. For dinner, I filled my stomach with white rice and miso soup. Breakfast was also rushed because of the 50-minute limit. The natto I had for breakfast was frozen and defrosted, but it had a crunchy texture, and it was the first time I've ever felt that natto tasted bad. I had no choice but to choose natto because there was nothing else to eat, and it was in such a state that I lost my appetite. As for the room, the TV and light remote controls didn't work, so I went to the front desk to ask for a battery change, but there was no apology. Shouldn't they have checked before the guest entered the room in the first place? When I asked the front desk if there was an ice maker, they said there was one next to the front desk. When I went to the side of the front desk to ask my child to bring it, my child came back to the room saying that he had been told that he had to bring a container from the room. If that's the case, I wish they would explain that to me when I asked the front desk. It may be written somewhere, but shouldn't they be considerate enough to tell me when I asked? I left something in the parking lot and wanted to go and get it, so I asked a female employee about the shuttle, but she didn't stop and told me to stay at the entrance. I just stayed quiet and asked if it was okay, and the employee said yes, so I waited but there was no response. I had no choice but to walk 700 meters one way. I was asked if I wanted to get on the shuttle bus when I was about to arrive at the hotel on my way back, but it was too late. If that's the case, they should have called out to me when I was at the entrance. I would like to avoid taking a bath in the hot spring after drinking alcohol, but with dinner at 5pm, I don't have time. The next morning, three young male employees were playing around without even greeting the customers and almost bumped into each other. I got the impression that the employees were not well trained. The explanation was also fast-paced and I didn't feel any motivation or sincerity. I've stayed in many hotels, but this was the most unpleasant and low-quality hotel I've ever stayed in. I'll never stay there again.

親子三世代での利用でした。お部屋の造りが独特でした。 伊東園だもん…あれこれ不満なとこはあるけど　お風呂は良かったです♫ んでも　ご飯はダメダメですね(汗) 補充もないし　お酒もないし(福島は美味しい日本酒、たくさんあるのになぁ…残念) 低価格でも美味しいご当地の地酒を呑めることを知ってる酒飲み伊東園マニアをナメんなよって感じすですかね。 お風呂が良かったので3にしてますけど。 けど　あそこら辺に伊東園　ここしかないのよねぇ