Riva - Das Hotel am Bodensee

Fantastic service and wonderful staff. We arrived at the hotel and when we were shown to our room there were a few things that were not to our liking. The manager and his colleague immediately set about working out how they could accommodate us to our liking. Within 30 minutes we had been moved to a lovely room which was more than we expected. We had a lovely lunch on the terrace and friends joined us for an even better dinner at the hotel. If you want to stay with people that really care for their guests this is the place. Thank you everyone at Riva.

We had lunch here today. Not for the first time. The food was good as usual but sadly the service was rather poor and disorganised. We waited 35 min for our drinks. When the food arrived (finally after a long wait) only 3 of the 4 of us got their plates. A really poor experience. We will not come back

We didn't know what to expect based on the mixture of Trip Advisor reviews but we left feeling very impressed. We had booked a 'Deluxe' room as the suites were out of our price bracket. On arrival we were escorted to our room which I would have classed as a junior suite with a large balcony and stunning views across the lake. Not sure if this was a standard 'deluxe' or whether we just got lucky? Walk-in shower suited us fine as we now have a dislike for having to step into a bath. We ate in the restaurant twice - the first night a couple of the starters were off the menu but the second visit, the full menu was available. The menu is moderately prices for a 5* hotel as were the wines. For the wine buffs out there, the Battenfeld Spanier was one of the best Weissburgunder wines I've tried in a long time. The hotel has hire bikes available, both standard and electric. The roof top pool was an added bonus - decent size and great views. Finally, the staff, the ones were met were a true asset to the hotel. They got the job done efficiently and calmly and were extremely friendly. We will definitely be returning to this hotel.