Telatiye Resort Hotel

I liked the entertainment team , the pool was great and my room was always clean, the shower was easy and accessible, i also loved the fact the entertainment team made me feel like family

Was a nice Hotel- Good Animation and a nice Pool ☺️ We stay here for 9 days. It was all Good. The Animation was fantastisch 😊

Clean hotel, very good quality, a lot animations and atractions, really good food. We felt reely good. big rooms, cleaned every day with new towels.

Lovely relaxing holiday with family. Food varied and lovely every day. Staff work very hard and animation team very good. Hotel very clean and staff work very hard to keep it clean and tidy. Are nice with beach a short walk and beach bar.

It was supposed to be a perfect family holiday—15 of us, including six elderly relatives. Everything seemed set, but the trouble began when we arrived. We reached the hotel after 10 p.m., and the airport transfer had been arranged and confirmed by our travel agency. However, upon arrival, we were told our rooms weren’t ready, and we’d have to sleep in different room categories, with a promised move the next morning. Inconvenient, but it happens. The next morning, we all went to change rooms—and to our surprise, our rooms still weren’t ready, and we would have to wait until after midday. We questioned how this was possible, since the reservation had been made over four months earlier and full payment was made in advance. The receptionist on duty… was completely unprofessional. He laughed, dismissively saying nothing could be done and that we’d just have to wait. We were stressed, with no idea when our rooms would be available, and he literally laughed in our faces. We asked for the manager—and shockingly, he was the manager. He behaved aggressively, told one person “don’t touch me,” and even threatened to cancel all our rooms and deny us access. Our elderly family members became distressed, confused by what was happening. He simply blamed us for arriving late at the hotel. Eventually he calmed down, and the room change happened in the mid-afternoon. The next day, the travel agency representative from Join Up spoke with us. We reported the incident, and she replied that nothing could be done—that the manager often behaves rudely with other guests, and that this attitude was, in her words, “normal for him.” After all that stress, the rest of our stay went smoothly. The food was good, other staff were always very friendly, the hotel infrastructure was decent, the rooms were new and clean, the beach was only a few minutes away, and the beach bar served quality food and drinks. It was only that one man, however, who made our holiday so excruciating—and someone so unfit for resolving internal problems shouldn’t be dealing directly with guests. Please note that the hotel is very family-oriented, with many children and mostly Muslim guests. While this is not a problem at all, it may be best to avoid showing too much public affection with your partner in order to prevent any misunderstandings.