Avra Imperial Hotel

What can I say regarding this Hotel other than what an amazing place! We stayed 17th to 24th May all inclusive and the Hotel was not fully booked up so the place was very quiet and peaceful. On arrival my wife and I were given an upgrade room (20112) to the adults only side. This was a beautiful room with a large plunge pool. Our flight from the UK got us in late and we called for room service which was extremely prompt. The bed was large and very comfortable and the room was kept immaculately clean. We also had a bottle of wine and fresh fruit waiting for us. The Hotel is very modern and the main reception beautiful. We found the reception staff and Concierge's to be very friendly and helpful, always asking if there was anything we needed. The Hotel is split into two parts, the main being for families and across the road via a sky walkway the adults only part where we stayed. The Hotel has a beautiful Spa and a good Gym which we used daily. The meals were buffet style which were fantastic, a wide variety of choice presented beautifully which was always delicious. We cannot fault all the waiting staff in all the restaurants as they were so attentive. The service was always prompt and friendly. We booked the A 'La Carte evening meals of which the Asian one was our favourite. The Blue Dong Roll (Crab sushi) was by far our favourite. We had some fantastic cocktails made by Iro, the wonderful lady behind the bar who always had a smile and a friendly chat which made our stay so memorable. We felt as if we had the Hotel to ourselves as there were not a lot of guests booked in when we were there, which was perfect for us but some of the staff told us they were going to be busy soon. If you are looking for peace and quiet best time to go is May or September. If you like noise and crowds June, July and August. Once again, we had the most relaxing holiday and cannot recommend this hotel enough. Thank you Avra Imperial for a great time!

So what can I say first night here had 5 times at requesting room service for drinks only 1 hour later I get my drinks and they are wrong !! And when i ring up they are not interested!! Then they play the card don’t understand english!! Avoid ordering room service .. we are here for another 6 days .. let’s see what the rest of the week. Brings 😩

Beautiful hotel, great pools,superb food. Large deluxe pool view room. Negatives- no signage to restaurants or times for breakfast and lunch up anywhere in hotel,only on TV rotating which was not convenient. Drinks overpriced! Entertainment ( someone playing piano or guitar) on only every few nights. Not really suitable for kids if uou want to entertain them.The wifi disconnected very frequently in room! Would expect perfect WiFi connection in a 5star hotel!

We stayed 10 days in this hotel and had a wonderful time.
We booked a superior room with swimming pool directly accessible from the terrace. The rooms are big enough and they had all comfort one needs: - TV with easy connections to pc - Good closet - Minibar which was filled once during the entire stay - Good bathroom with shower and separate bath - Good hygienic products - Large terrace with 2 sunbeds and table/chairs - Good wifi in the entire hotel - Bedlinnen changed several times When we arrived we were also welcomed with some fresh fruit and a good bottle of wine. We had an all inclusive package which is very luxurious. We could choose between all the drinks and food available in the entire hotel.
And it was all premium quality! We could order room service as much as we wanted and we had the possibility to dine at different restaurants. The hotel ambiance is rich and luxurious. Lots of pools and lots of bars with good drinks and food! Classy bar at the lobby (with special mentioning of the waiter Dimitris who made our stay there very welcoming! He knows how to treat his costumers with a great smile and classy service. This man needs to get a promotion!) There is a possibility to use sunbeds at the beach too and there is a bar there as well. The food was great! Perhaps it could have been served a little warmer at the main restaurant but I think this was because of the lack of many tourists at the time of our visit. The turnover of dishes was not that short. If we could give some extra recommendations to improve even more: - Fill up the minibar a bit more then once per stay (softdrinks would be more then enough) - Some more ‘live music’ of ‘activities’ for the guests would have been nice. In brief: keep up the good work! If we ever come back to Chania we will try to be back at your hotel

Me and my partner have just spent a week in The Avra Imperial Hotel early May 2024. We absolutely loved it! The hotel is amazing and so well kept. We stayed in the main hotel, booked a deluxe room with private pool and we were lucky enough to be on the ground floor so no need for lifts and situated right in the centre of the main pool. This room number was 11123. And either side was 11121 and 11125 so either of these rooms would be great if you are able to mention when booking, as even when we went back up to our private patio/pool area we still felt close enough to the pool to be part of the a**osphere. As we were there earlier in the season it was really quiet which suited us. There were a mix of families and couples. The staff were so great and helpful and couldn't fault them at all. There was a complimentary bottle of wine, 2 big bottles of water and a fruit basket on arrival. The cleaners also topped us up with two complimentary big bottles of water every time they cleaned the room daily also. We went half board so breakfast and evening meal in the Basilico buffet style restaurant. The food was great. So much choice. Filling up on breakfast and we weren't really hungry until evening meal. The salads and bread etc on evening meal for starters was so good and the main choices we found good too. Stuff for everyone. They had a kids section too and we nabbed the odd chip from there ;0) Having a private pool was great, the shower in the room was lovely, just the whole experience for us was top drawer. The surrounding area is real quiet which suited us and there is a local supermarket literally 2 minute down the road. Got the bus to Chania (stop right outside hotel) for €3 and loved that place. Wanted to go again on last night but it rained. Such a nice place and so much character. Restaurants, leather shops, gelatories, bakeries, etc etc... the odd fake handbags etc. Then when we got the bus back we ended up on an air conditioned coach which was nice, the staff at the bus station were brilliant. I think the next bus just keeps coming to one place at the station and then the female staff in the blue t-shirts will go up and down the walkway asking everyone where they are going and make sure you get on the bus if that one is for you, real easy to do. They were so helpful. Bit of a big review but wanted to get as much in to help people if they are thinking of going. Not lots to do at night, suited us but people looking for a livelier place may prefer elsewhere but for a chilled holiday it couldn't have been better for us. Although as mentioned we were at the quieter start of the season. Didn't get into the spa area but it looked nice. Shout out to Manolis who brought our bags to our room the first night, proper gent and couldn't do enough for you, top man 😎👍 So we will definitely be back for another holiday at some point. Thanks to all the team at Avra x

We visited and stay at this mind blowing hotel for ten days in beautiful and spacious Suite with private pool and jacuzzi. Our meal plan was all inclusive and we really enjoyed the rich culinary program with four outlets. The service was attentive and friendly all over. Especially the housekeeping delivered an amazing in-room experience with premium amenities, turn down service and high level of cleaning service. It is surely one of the most value for money holidays we ever had. I strongly recommend it

My fiancé and myself have just returned from the most amazing 2 week holiday here. We went for my 40th birthday and thought it was the most beautiful place. We were absolutely spoiled in a modern and relaxing environment When we got to our Suite it had birthday banners on the door, champagne on ice inside, a cake with happy birthday message and the bed had was decorated with rose petals, lovely touch. The Suite was really nice and spacious with the jacuzzi bath in bathroom and large separate shower. All the staff were so friendly and couldn't do enough for us. All of the waiters and waitresses in the main lobby, buffet restaurant and a la carte restaurants were amazing. The entertainment is light but there was always something happening. The food was really lovely, always something to suit from the main buffet, to snacks at the poolside with fresh salads, burgers, fries and more. The Seaside bar and restaurant was great too, we loved the ceviche & fish options. We tried all the a la Carte restaurants. Asian restaurant was our favourite as we love sushi rolls and crispy duck. I went over to Apivita spa for a back neck & shoulder massage and to use the facilities and I have to say it was out of this world. I was told it was one of the best and biggest spas in Chania. We didn't have any complaints at all and would definitely return to Avra Imperial for another WOW stay.

Have just recently returned from a week at the Avra Imperial - sensational would be a word to describe our holiday. Service - impeccable - every member of staff was helpful, friendly, accommodating to our needs and absolutely beautiful with our daughter. A special mention must go to Irene from SayCheese (The on site photographer) she was unbelievable, helpful, kind, and so lovely with us - she captured our holiday perfectly and left us with a huge range of memories we can cherish forever. Food - all Al a Carte resteraunts we’re amazing - fresh, tasty food - quick tip - dine at the Italian for lunch - it’s the same menu as the evening! Room - bathroom a little basic but what do you expect. No iron in the room And limited on site which can be tricky but overall - clean, towels changed daily - bedding every other day - comfy pillows and very comfortable bed and air con was great. Pool area and hotel - amazing - we spent most days by the beach pool as was a little quieter and better sunbeds with cushions + shallow pool for our 4 year old. There isn’t that way of much entertainment but that suited us perfectly as after a long day in the sun we’re in bed most nights early with a little one! Will be returning next year!

All perfect… very nice hotel, friendly staff , good food at many restaurants , very nice pool, kid’s club, , perfect for holiday with children… We had garden view that had a nice view and aldo very quiet… Room was clean modern, cleaning lady very nice, one day leave us some flowers… I recommend for a perfect holiday!