Guest User
August 23, 2023
We checked in on 19.08.23 & left for a function in the evening handing over the key (Room No. 205) at the lobby desk. When we came back, lobby desk was managed by night duty staff & he said the key is not there & we had not given the key to the lobby office. We were quite sure that the key was handed over & pleaded to search the same on the table, drawer etc. But the staff refused & kept on saying that the key was not given. We asked for the master key which he said is not available & did not escalate the matter to the Manager. Finally we ourselves searched on the table/rack & located the key. after suffering for an hour. The staff even did not say a word of sorry & blamed the day duty staff for misplacing the key. We were a family of two senior citizens, one feeding mother & infant and had terrible time & experience. Never ever recommend to visit this hotel.