4A, JBS Haldane Ave, Kolkata, West Bengal, 700105, IndiaView Hotel Details
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JW Marriott Hotel Kolkata Guest Reviews
4.4/5
Very Good
70 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.4
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All reviews(70)
Positive reviews(21)
Reviews with photos/video(4)
Awesome stay(6)
Friendly owner(3)
Negative reviews(2)
Raymond J G
Deluxe King Room
Stayed in Sep 2024
Business travelers
3 review
3.7/5
Posted on Sep 30, 2024
This place is getting old. Poorly managed staff. Severe issues wirh climate control, actually it doesn't exist at the marriot. .Many many apologies, little action. It's time to take the JW brand off the building, unworthy!
Thanan
Deluxe King Room
Stayed in Feb 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Feb 26, 2024
Nice hotel with great service from the staff. Variety of Food.
JefferyNg
Deluxe King Room
Stayed in Apr 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on May 18, 2024
The staff is very friendly and helpful. Hotel is very clean and comfortable. Breakfast can consider more international food.
Guest User
Deluxe King Room
Stayed in Feb 2024
Business travelers
10 review
2.5/5
Posted on Feb 16, 2024
This has been the most awful stay I have ever encountered with a 5* hotel. Firstly, the only method of contacting the hotel from abroad is via phone, this makes it difficult to put in a special request for a room away from the elevator as I am a light sleeper. All other 5* hotel chains i have stayed with allow guests to contact them prior to their arrival with any special requests. The hotel is operating at 100% occupancy and the only room available for me was right by the elevator. The elevator had a loud ring noise to announce it has arrived, so this was going on all night, on top of being on a floor with guest who were attending a wedding at the hotel. Why a business traveller is put on the same floor as noisy wedding guests, I have no idea. As the hotel was at 100% occupancy I had to suffer a poor night of no sleep.
The following morning the hotel was going to change my room, I left at 11.30 for a meeting and returned at 13.30, my other room was not ready until 14.40. When I was allocated another room it was awful in comparison to the original room I had been assigned. I had to make multiple requests to have my room changed so I could be comfortable. Usually, when someone bad happens, a hotel will put you in a nicer room than the original. This is the first time I was moved to a room that was not as nice as the original. I had a two night stay and I had to move to three different rooms, which, needless to say is a lot of hassle and doesn’t allow you to get comfortable and relax. I expected a better standard of service from a J W Marriott. I needed a late check out and given all the grieve they were kind enough to give me a late check out, but then whilst I was trying to make sure I got rest, I was awoken with another call requesting for me to change my room because my room was required for an arriving guest. How a hotel think it's acceptable to disturb a guest who has suffered poor sleep, moved rooms three times, to ask them to change from their room for the remaining few hours of my stay, truly baffles me.
Whilst I was checking out, after I had paid for my room service charges, they decided to offer me a 20% by trying to refund me part of my room service costs. Again, I was shocked at the after thought of all this, and refused to accept the token discount. I will not be staying at this hotel again. If you are a business traveller, it is better to stay next door at the ITC Sonar, it's a much quieter property. As nice as the property is, the team at the J W Marriott still have a lot of work to do when it comes to understanding hospitality.
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Matthew Lim TW
Deluxe Twin Room
Stayed in Aug 2024
Business travelers
62 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Clean and nice Hotel in Kolkata . india
UD555
Executive King Room Non smoking
Stayed in Mar 2024
Business travelers
2 review
4.5/5
Great
Posted on Mar 17, 2024
Great stay , large rooms and bathroom and hospitable staff .
Guest User
Deluxe King Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Stay and food was good
PANCHAL
Deluxe King Room
Stayed in Nov 2023
Business travelers
153 review
5.0/5
Outstanding
Posted on Nov 3, 2023
Excellent Hospitality Service & Food Service Excellent Awasom Rooms
Guest User
Deluxe King Room
Stayed in Jan 2023
Family
1 review
2.7/5
Posted on Jan 16, 2023
Very disappointed with the service , from the check in to the dine in resturant, and the breakfast , and the reception all seemed very disappointing! This was not Mariott 5star experience and I will certainly say it was not value for money . We expected more care and this was definitely a bad one. You better tighten your shoes and do something.
Debojyoti
Executive King Room Non smoking
Stayed in Nov 2022
Family
15 review
5.0/5
Outstanding
Posted on Jan 1, 2023
Excellent stay. Good food, good location. Executive lounge was great.
PARAM BHULLAR
Deluxe King Room
Stayed in Feb 2023
Couples
27 review
5.0/5
Outstanding
Posted on Mar 13, 2023
Nice, still have to improve alot of things
I am trying to reception but call go to emergency department