Novotel Kolkata - Hotel & Residences Reviews
Novotel Kolkata - Hotel & Residences
CF Block (Newtown), Action Area 1C, Rajarhat, Kolkata, West Bengal, 700156, IndiaView Hotel Details
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Novotel Kolkata - Hotel & Residences Guest Reviews
4.1/5
Very Good
60 review
Verified reviewsLocation4.1
Amenities4.0
Service4.1
Cleanliness4.1
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All reviews(60)
Positive reviews(21)
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Awesome stay(6)
Clean and tidy(5)
Great service(4)
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Negative reviews(1)
manzurul faisal
Superior Twin Room Non smoking
Stayed in Nov 2024
Family
28 review
Very Good
Posted on Dec 22, 2024
Hotel has too many loud weddings happening and it's not easy to sleep in room with loud music.
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your feedback. We deeply regret the inconvenience you experienced due to the loud music during wedding events. While we strive to create memorable celebrations for our guests, it is equally important to ensure the comfort of all our visitors. our concerns have been noted, and we will review our event management practices to minimize noise disturbances and provide a restful environment for all.We truly appreciate your patience and understanding, and hope you will give us another chance to provide you with a more relaxing and enjoyable stay.Warm RegardsTeam Novotel Kolkata Hotel & Residences
KhanRuhul
Superior Twin Room Non smoking
Stayed in Jun 2023
Travel with friends
8 review
Outstanding
Posted on Jul 26, 2023
Novotel Kolkata is a standout hotel that provides a refined and enjoyable experience for both business and leisure travelers. The impeccable service, modern amenities, and tasteful decor combine to create a memorable stay. I would highly recommend this hotel to anyone visiting Kolkata, seeking comfort, convenience, and exceptional service.
Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Warm regards Arjun Kaggallu General Manager
trippin.
Superior Twin Room Non smoking
Stayed in Dec 2023
Travel with friends
51 review
Posted on Jan 18, 2024
hello nice location but near buy not clean at all
many bedbugs in that area and inside hotel
cannot walknear by coz of too much construction in that area
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback with us. We deeply regret that your experience at Novotel Kolkata Hotel & Residences did not meet your expectations. Please accept our sincere apologies for any inconvenience caused by cleanliness issues and the presence of bedbugs. We take matters of hygiene and guest comfort very seriously, and rest assured, we are taking immediate steps to address these concerns to ensure they do not recur. Regarding the construction nearby, we understand how disruptive it can be, and we apologize for any inconvenience it caused during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,Arjun KaggalluGeneral Manager
a.r_tanvir
Superior Twin Room Non smoking
Stayed in Jul 2023
Travel with friends
6 review
Very Good
Posted on Sep 20, 2023
Location food and service all are good
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences!Best Regards,Arjun KaggalluGeneral Manager
Maitrayee
Superior Twin Room Non smoking
Stayed in Feb 2024
Travel with friends
7 review
Amazing
Posted on Mar 31, 2024
The buffet dinner has less variety compared to the cost!
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your feedback and for rating us 4.7. While I’m glad to know that you had an overall positive experience, I understand your concerns about the buffet dinner variety. We continuously strive to offer diverse and high-quality dining options that cater to all our guests' tastes. Your valuable feedback will help us enhance our offerings to better match your expectations.We hope to welcome you back soon to experience our improved spread.Warm RegardsArjun KaggalluGeneral Manager
Yunyou
Superior King Room Non smoking
Stayed in Sep 2023
Business travelers
26 review
Amazing
Posted on Oct 23, 2023
Great hôtel, clean rooms , nice staff, good location, nice and very big swimming pool
Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your review. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. Once again thank you for having chosen to stay with us and we look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Warm regards, Arjun Kaggallu General Manager
Dhruba669
Superior King Room Non smoking
Stayed in Sep 2024
Travel with friends
22 review
Very Good
Posted on Nov 15, 2024
Nice hotel for stay
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your kind feedback! We're glad to know you had a pleasant stay at Novotel Kolkata Hotel & Residences. It’s always our aim to provide a comfortable and memorable experience for our guests.We look forward to welcoming you back soon for another enjoyable visit.Warm RegardsArjun KaggalluGeneral Manager
Guest User
Superior King Room Non smoking
Stayed in Jul 2024
Business travelers
12 review
Outstanding
Posted on Nov 13, 2024
Clean and convienient!
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for your kind words! We're delighted to know you found your stay clean and convenient at Novotel Kolkata Hotel & Residences. Providing a comfortable and seamless experience for our guests is always our priority.We look forward to welcoming you back for another pleasant stay in the near future.Warm RegardsArjun KaggalluGeneral Manager
Bokul
Superior King Room Non smoking
Stayed in Jun 2023
Couples
153 review
Outstanding
Posted on Jul 24, 2023
I have stayed in this hotel before. I find it very conviently located. It's also very nice and clean.
Response from Property: Dear Valued Guest,Greetings from Novotel Kolkata Hotel & Residences!Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. My team and I look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences.Best Regards,Arjun KaggalluGeneral Manager
Guest User
Premier King Room Non smoking
Stayed in Aug 2022
Solo travelers
2 review
Amazing
Posted on Sep 27, 2022
The food was terrible! Dull, uninspired, unworthy of a five star hotel!
But everything else was great. I won’t return though, since the food experience is essential to my hotel stay
Response from Property: Dear Valued Guest,Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. I do understand your angst and displeasure for us as we did not exhibit our true self in the situation while you were so unhappy This is very concerning for me and I am extremely embarrassed with the entire incident. My team and I are truly sorry for the distress caused to you. I humbly request you to not let this experience negatively impact your overall impression of our hotel in general and our commitment to reliable and detail-oriented guest service in particular. I sincerely request you to please give us another chance so that we can redeem ourselves by showcasing our true potential.My team and I, look forward to welcoming you back soon.Best Regards,Arjun KaggalluGeneral Manager
Arindam
Superior Twin Room
Stayed in Jul 2022
Business travelers
1 review
Posted on Aug 15, 2022
Room was fine, clean n comfortable with perfect air con temperature. The half open shower cubicle in the wash room is annoying since one needs to be carefully taking shower to avoid the mess up of the entire washroom. Full partition would have made life better. Food is good with great spread in the weekends lunch n dinner. But the hotel crowd is quite low especially in the morning breakfast hour. The hotels policy to let out rooms n conference rooms to companies is the result of this. No offence but the restaurant gets extremely noisy with this crowed bulldozing their way for food and judging people around. The also dump their backpacks in the restaurant chairs but take seat in others. This experience is not once but in both my trips in end May 22 and this early Aug 22. Not sure what hotel can do about it but this is what it is. The restaurant staffs are friendly while the reception staffs needs more training. They are cold and lack professionalism.
Overall good place to stay for the price they charge.
Response from Property: Dear Valued Guest,Thank you for taking the time to review us and share your experience. We have noted your concern. We sincerely apologise that we did not live upto your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps. We hope we shall have the pleasure of welcoming you again very soon.Warm Regards,Team Novotel Kolkata
WilsonSlade
Superior King Room Non smoking
Stayed in Sep 2022
Solo travelers
5 review
Amazing
Posted on Dec 3, 2022
Had some trouble while check in but quickly resolved , overall nice stay
Response from Property: Dear Valued Guest,Please accept my heartfelt apologies for the unpleasant experience in your recent stay. I agree that apology notes cannot change the inconvenience you faced or erase the memory of your experience. We have taken onboard your observation about trouble during check in will surely work on it to make it smooth and increase the guest satisfaction. As a company our purpose is to take care of people- Our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. My team and I look forward to welcoming you back soon to our hotel. Best Regards,Arjun KaggalluGeneral Manager
Arvind Kumar
Superior King Room
Stayed in May 2022
Family
1 review
Posted on Jun 9, 2022
The place was in a good location. The place was clean. The service was bad. In the restaurant upon the food were flies and the staff was not attentive. The room service is bad they don't pick up the phone calls. Everything is over priced. In the spa the massage was the worst and it was very pricey
Response from Property: Dear Guest, Thank you for sharing your valuable experience on this platform. We sincerely apologise that we did not live upto your expectations. Please be rest assured that your valuable feedback has been highlighted to the concerned departments and we are in a process of fixing the gaps. Warm Regards,Team Novotel Kolkata
d bhattacharya
Superior King Room
Stayed in May 2023
Solo travelers
2 review
Outstanding
Posted on Jun 3, 2023
Very impressive!!!!
Response from Property: Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on your recent experience with us. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. My team and I look forward to welcoming you back soon to Novotel Kolkata Hotel & Residences. Best Regards, Arjun Kaggallu General Manager
Abhinandan Ramshetty
Superior Twin Room Non smoking
Stayed in Aug 2022
Business travelers
86 review
Outstanding
Posted on Sep 15, 2022
Fabulous stay and good amenities
Response from Property: Dear Valued Guest,Thank you for taking the time to share your valuable feedback of your recent stay with us. The fact that you were impressed with all aspects of your stay such as the location, staff and food are truly delightful. I have shared your comments with my team, your appreciation on their efforts in making your stay and dining special is very encouraging. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. My team and I look forward to welcoming you back soon to our hotel. Best Regards,Arjun KaggalluGeneral Manager