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5 star

The Lalit Great Eastern Kolkata
4.1/573 Reviews

The Lalit Great Eastern Kolkata

Kolkata|2.31km from British Deputy High Commission Kolkata
I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

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Business travel

The Lalit Great Eastern Kolkata
4.1/573 Reviews

The Lalit Great Eastern Kolkata

Kolkata|2.31km from British Deputy High Commission Kolkata
I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else. Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be). Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.

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Top rated hotels in Kolkata

Searching for hotels near British Deputy High Commission Kolkata? Compare room rates and reviews to find your ideal stay.
Hotel VIP International
2.1/55 Reviews
this 3 star hotel has semi delux/delux.executive and luxury rooms come with free Wi-Fi, flat-screen TVs, minifridges and safes, as well as tea and coffeemaking facilities. wonderfully soft beds, cozy living areas, comfortable furnishings upgraded rooms add complimentary train station transfers. Room service is available 24/7. Kids stay at no extra charge with an adult.A full-service spa, a restaurant also present . all major markets night clubs.and other restaurants and tourist attractions are nearby..in 2km radius. helpful vote if liked this review.
The Astor
4.2/542 Reviews
Park Street
Beauty Concepts Pvt Ltd ( BCPL ) has conducted ***y International Fragrance Brand training sessions at The Astor in their Conference Hall in the past for several years successfully. This time, it was special due to one of the representatives of The Astor, Mr. Rudro Ghosh for providing special service during the ongoing brand training from 23rd till 25th Nov'2022. This gentle*** has taken care to all our small-small requirements very firmly in all the possible ways and as a result, our Guest has confirmed us to conduct all our future training session to be held in the same venue. Thank You THE ASTOR, for deploying Mr. Rudro Ghosh ( In particular ) to provide his EXCELLENT Service during BCPL Training Sessions for all the 3 days.
Red Arrow Residency
4.2/51 Reviews
Comments to the Red Arrow Hotel: This is a residential hotel with the front desk on the fourth floor. The hotel is successfully transformed from a residential building. Each suite is generally four bedrooms and one living room. The living room is large and decorated in Indian style. Each room is equipped with a bathroom. I like the positioning of the hotel, with a family atmosphere, especially the large living room. Wudang (sound) at the front desk of the hotel is very nice, with a shy smile, very consultative, and you can talk to him if you have any questions. The outside of the hotel is not facing the street, the entrance door is very inconspicuous, the innermost building after entering. If you have a meal, there is a fast food restaurant across the road with dumplings and buns, which are delicious and cheap.
The Corporate
2.9/55 Reviews
All the staff was very kind and friendly. The rooms were kept clean compared to the Indian standard. The restaurant on the ground floor had good food but no alcohol. Notable point was the location. The hotel was located near Park Street, accordingly, it was easy for me to access ***y restaurants and shops around there. Moreover, the metro station was near the hotel. The price was acceptable. But the ”Executive Room” is not recommended because of the smallness. As a whole, I think that it has good value for money. It is my regular hotel.
Kenilworth Hotel, Kolkata
4.3/577 Reviews
Park Street
It is really a nice hotel. Good ambiance. Some people will complain about back side construction view & noise. But fortunately I got front side room, moreover who looks outside in city hotel? But for sound hotel May change backside windows to soundproof options. Clean & decorated room. Breakfast is ok, rather I would say Good if not Very Good. Reception people are very helpful, I got early check-in at 12:30PM. Nearby Shopping District. As it is busy area, so get ready for whole day huge traffic.
The Park Kolkata
3.9/547 Reviews
Park Street
I passed this time and arranged a south-facing room for me.

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