Seashell Resort Koh Tao Reviews

Nice resort, with direct access to beach. Quite laid back vibe. Loved it

It's nice located at the beach, not to loud where we stayed, but there must be done some renovation after Covid.

Top option.

Great location

The bungalows are 5 minutes or less walking distance from Sairee Beach, location and service are unbeatable. The only thing we didn't like is that the pool that appeared in the photos was not the resort's shared pool but a private one.

Good hotel, you can book many excursions through the hotel itself.

The view is good, but the service is not that much. There is no telephone in the room to call to report problems. Notified but not corrected Call the number on the page. All day no one answered the phone.

NOT TO REPEAT AND NOT RECOMMEND. The only good thing about it is the location, which is right on the Sairee beach. Unpleasant employees, dire facilities, poor breakfast with flies, scarce and of poor quality. Very spacious, outdated room, full of mosquitoes, AND NO SERVICE TO MAKE YOUR ROOM ANY DAY, EVEN REQUESTING IT. THERE IS NO CHANGE OF TOWELS, NOR REPLACEMENT OF SOAP. Terrible, never happened to me. We did the check-in and THE KEY (they only gave us 1) of the room gave problems, they solved it at the moment… or so they said. We went out to dinner, we arrived at 11:00 pm and the key would not have the room. We went to the lobby, there was NO ONE there, we called 2 different phones... they didn't answer... in such desperation we asked the man who has a tattoo shop in front of the hotel and he told us where the staff was... WE HAD TO GO LOOKING FOR THEM AT THE SITE OF THE BREAKFAST…. Another different building… there they were chatting…. IN THE END… TO NOT GO DO NOT RECOMMEND AND EVEN BETTER THAT IT DID NOT EXIST

จองห้องพักไปแล้ว แต่ทางเราทำการจองผิดวัน พยายามติดต่อโรงแรมหลายครั้ง และหลายวันคะ โทรไป 14 สายได้ รวมเวลา 3 วัน ไม่มีการตอบรับ และติดต่อกลับ เพราะทางเราอยากเปลี่ยนวันเข้าพัก และจะจ่ายส่วนต่างที่ต้องจ่ายเพิ่ม ทางโรงแรมไม่มีการให้คำตอบ และไม่เต็มใจให้บริการ โทรไปเป็นสิบๆสาย รับสายแค่ 1 ครั้ง เพราะเราต้องการจะจ่ายค่าส่วนต่าง และอยากทราบว่าเข้าพักได้ไหมถ้าจะเปลี่ยนวัน พนักงานไม่เต็มใจให้บริการที่สุด เท่าที่เคยใช่บริการ และทางโรงแรมไม่ตอบกลับอาจจะเพราะต้องการ hold เงินที่จ่ายไปแล้วให้ลงตัวกับการจองหรือเปล่าไม่แน่ใจ ซึ่งเราทำงานโรงแรมเช่นกัน แต่ไม่เคยให้บริการแขกแบบนี้คะ Already reserved a room But we made a reservation on the wrong day. I tried to contact the hotel many times over several days, called 14 times, totalling 3 days, but received no response. and contact you back. We want to change the date of our stay. and will pay the difference that must be paid additionally. The hotel has no answer. and is not willing to provide service. I made 14 calls and only answered once because we wanted to pay the difference. And I want to know if I can stay if I change the date. The employees are not the most willing to provide service. As far as the service has ever been used

This resort was not what we expected for the price. On arrival the staff at reception were rude and not welcoming, not willing to answer our questions about breakfast. The bathroom was nice but the bed was really hard and uncomfortable. Our room wasn’t cleaned for the whole 4 nights despite us NOT putting a do not disturb sign up, the bins overflowed and as you can’t flush the toilet paper it had to go to the bin in the bathroom causing it to smell. Our room key card didn’t work well (room 403) took ages for our room to lock and open, we told the receptionist and they sorted it but it happened again straight after getting a new one. The pool had lots of debris, not even sure if it was cleaned.

We had an awful experience at the Seashell dive centre attached to the hotel, and are now out of pocket for 22,000 baht for courses that we couldn’t complete due to the behaviour of the centre manager. We booked and paid upfront for a day of fun dives and 2 AOW courses. After an awful experience where I became very cold and sick on the fun dives due to poor weather conditions and inappropriate kit, we asked to be refunded for the AOW or to wait until conditions were calmer. The manager said that we could not be refunded but could wait for calmer conditions and we extended our time by another week in order to wait for things to calm down. However, the following day we popped into the centre and the managers attitude was completely different, he was rude and difficult and following some very unpleasant interactions with him over the following few days, we took the decision to not go forward with the course. One of the instructors who witnessed the managers behaviour apologised on his behalf giving the excuse that he was in a bad mood as had broken up with his girlfriend ! It was evident that once he had our money, that he had no interest in delivering our course or providing any level of customer care. On the fun dive, kit was poor, with a thin shorty wetsuit provided that was not suitable for the weather conditions, no boots, fins that were too small as they didn’t have any other sizes. Our instructor however was dressed in a full wetsuit and boots etc as said he tends to get cold. There was no provision of snorkels despite PADI guidance stating that these are an essential piece of safety equipment and no basic first aid care / procedures provided for cold, sick customers. When we asked for snorkels, we were told that they are unnecessary and just get in the way. The manager has refused to give his name and diver number despite repeated requests which raises further alarm bells and he ignored all initial emails and messages. Finally, we received a response whereby he said that we had booked onto the course on 3 occasions and not attended. This was completely untrue as no date had been set for us to do it at all. The hotel (who we paid for the course) have not responded to any emails or messages in relation to our complaint and couldn’t have been less interested when I raised it with the reception staff at checkout. My advice is that if you go to Seashell hotel, please AVOID the dive centre. You might be ok if everything is straightforward and you get a good instructor, but if there is a problem then don’t expect any level of care or compassion. We had travelled to Koh Tao to do some fun dives and complete our AOW courses. Our experience at seashell dive centre has ruined our trip to this island. After some detective work, we have established that the dive centre managers name is Hasan Can Toker . I wonder what his reasons for hiding this are ! Again, not the actions of a professional and transparent dive centre manager. As for the hot

We were at the back of the resort. A dark room. Cold shower. TV from the 70s. Bed so hard and the pillows. The advertising picture are of a small block near the beach however you are not offered these rooms. The swimming pool has a lot of boards up which could be dangerous. A very dated hotel that needs some serious investment to o bring it up to scratch. Won't return until then

Lovely hotel, Room 303 which is in a block of 5ish rooms with direct pool access. Rooms have everything you need: TV, Kettle, hairdryer and are immaculately clean with Terrace or Balcony. The on site restaurant is good and is located on the beach. Staff are nice. Busy area with plenty of great restaurants and shops. I'd definitely recommend this hotel and reception can organise all the tours/taxis or diving programmes at very reasonable rates. I believe they offer diving tuition on site

we originally booked for 4 nights, but we couldn't stay for the first night. we tried several times to contact the hotel to explain that we would not be there for the first night but still would be there for the remaining three nights - they ignored our emails. when we requested a change to the dates through *********** the hotel refused to accept a change to our booking. in the end we had to cancel the original booking and rebook for three nights paying in full. The hotel has kept half of our original booking payment – THB 8376 / £185!!! we spoke to the hotel about this when we were there and they promised that they would sort it out, but they have not!!! Location is good, breakfast is ok. The pool area is dangerous with the decking not level - see photos. The main pool was ok, but the others were dirty.