Anantara Bophut Koh Samui Resort

Very nice hotel

We stayed here on a recent trip ot Koh Samui. We have stayed at numerous Anantara hotels, and overall were left slightly disappointed in comparison. There are lots of positives about this hotel, for example: Staff - The staff are absoloutly brilliant. They are very friendly, professional and always willing to help. Always smiling and greeting you. They cannot be faulted. Location - There is direct access to the beach at the rear and a 5-10 min walk to Fisherman's village. Facilities - The pool is lovely, as are the grounds. The gym is slightly small/basic however. There are however a number of things which could do with improvement Breakfast - The dining room is very small and very hot. Outdoor area unbearable during hot weather. The selection of food is limited in comparison to other simialr hotels. We had an issue where we were given a large table as this was all that was available (there's only 2 of us) and then a whole family decided to camp on the end of the table, effectively evicting us. This should not happen in a 5 star hotel. The tables are also very close together. Rooms - Fairly tired. Massive gap between the front door and door frame. Quite a strange layout with a shared door between the shower and wc. The air con isn't the coldest. Housekeeping is very eratic. Usually carried out later in the day. There seems to be a shortage of flannels. One day you get them, next day you don't. We asked for them but they still never arrived. Noise - We had lots of issues with noise. The rooms either side of ours were being renovated, so there was noise throughout the day. Many other balconies being repaired, so constand banging. The hotel at the rear was also being renovated, so there was very load noise from this too. One evening this started at 11pm and caused noise and smell for the next hour or so. Difficult to relax. Overall we enjoyed our stay at the hotel and love the location and resort, but were left a tad disappointed by the hotel, having stayed at other Anantaras and the Bophut hotel next to this, which we preferred.

Hotel and all staff from start to finish were excellent. Garden view room was lovely and spotlessly clean. Great choice at breakfast. Plenty of sunbeds both at pool and on the beach, with happy hour 5-7 for mojitos on the beach. Short walk to all the bars and restaurants from hotel. Definitely recommend.

The whole experience I will never forget, all staff were friendly, polite and went out of their way to resolve any issues or provide an amazing service. Totally recommend!