Astrococo Beach Resort by Coconut Beach

We stayed 3 nights at Lanai Coconut resort. The resort is centrally located and is on a really nice section of the beach. We stayed in the newer 4 story building on the 4th floor. What we liked: - Beautiful large room with stunning views. - Large clean balcony protected from the rain including table and chairs plus a drying rack. - Kettle and fridge. - Comfortable couch. - 2 night tables with nice lamps for cozy lighting - Lots of storage and hangars - Large safe - Fast elevator - Great pool - Lots of beach chairs with comfortable cushions - Friendly staff - Good breakfast buffet (we liked the whole wheat toast option and egg station) - very good coffee in the bar To improve: - In rooms 407 & 408 (at least) there was a constant intermittent clunking sound coming from the roof top water pump. We discussed this with front desk staff and the response we got was something like “this is normal” - Some of the towels are threadbare and not so white anymore - The toilet seat was the wrong size and very loose - The coffee at the breakfast buffet was weak and watery. Like other hotels in this class, they should invest in an automatic espresso machine for the buffet - The shampoo and body soap comes in these tiny wasteful bottles instead of dispensers

Below is an email I sent the hotel to explain why we cancelled our stay upon arriving at the hotel. My rating of the location and room are based on a very short peek as we decided not to stay based on staff and service. HAD the hotel responded to the email below I would not be posting this… (yes I checked that the email address is their correct and current address). ——— Hello, I am emailing to let you know why we cancelled our stay with you (Nov 10-15). In advance of our arrival date I sent messages through ******* with questions for you. When I did not get any reply to those, I sent you emails - you again did not reply. One of my questions was about how to transfer from the ferry to your hotel but no reply! I also had critical question about the height of doorways (and choice of room) as my husband is very tall - again no reply. When we arrived at your hotel on Nov 10, the person at the reception was so unfriendly and actually kept rolling her eyes at me. We asked to see the room because a couple of days ago we had seen a review that said there were low door frames and my husband is 2m tall so we needed to check the door heights as he bangs his head on things like this. They made it seem like I had asked them for something very inconvenient and were very reluctant to show me the room. In my advance email I had asked about whether his height would be a concern with the chosen room and if they had read or replied to my email that would have been helpful. We saw that the doors in the bungalow were too low and were going back to reception to talk about another room but the staff were so unfriendly that we could see this would not be a good choice for a 5 days stay. So we cancelled. In contrast, we then went to a nearby hotel where we had not booked ahead - and we were greeted with smiles, a welcome drink, wifi information, and people eager to carry our bags and show us two possible rooms (and an immediate email came from them after booking our room with info about airport and ferry transfers even though we had not even asked about that). We felt valued as guests at this other hotel and are happy to spend our money there for lodging and food for the next 5 days. I hope our experience was an unusual thing at your hotel and you have success with upcoming and returning guests. Sincerely, —————— Additional to the email above that we sent to the resort: The taxi had dropped us at the wrong hotel and we had walked with luggage a few blocks to this hotel. We mentioned to the front desk during our initial chat and, although we know it was not their fault at all, the woman showed no concern or care (again the look of disdain). A tiny bit of empathy and compassion goes a long way!!

Fantastic hotel great location great staff, great bar on the beach front, great food, beers always very cold,good size room,we gave booked for next year already . What we liked the most is tge staff were not in your face all the time. The pool was kept in a pristine condition.

Great value for money, Right on the beach, stayed on 1st floor of apartment building overlooking the pool. Room is great. Lovely comfortable bed, good shower, good air con, nice big balcony. Great breakfast, Kong the maitre d is a excellent host, very attentive and always with a smile and looking after our every need without being too over the top. We have stayed in a few places in samui that were ok. But for us this met our every need and Kong is making it that little bit extra special. All the staff were very friendly and helpfull and the chef on the egg station makes fresh cakes for breakfast every day.