Guest User
February 10, 2025
I first booked with them via *********** with free cancellation. Then right after, I canceled on *********** and booked directly on their site for 3 nights from February 6 to 9, 2025; Arriving in Koh Samui on February 6, 2025 in front of the hotel, we were told that there was no reservation in our name and that the hotel was full; Total panic! He found a free apartment almost opposite the RIVIERA (almost opposite but theirs) and told us that they had no rooms available to spend 2 consecutive days there but that they would see what they could do; The fault was put on me because I had booked with them too quickly after the booking cancellation and the system crashed; I had the confirmation. In short, remaining on this bad experience, the next day we found another hotel. However, they went to look for my credit card number on my cancellation of the departure booking (for me, it's hacking) and they debited the other 2 nights, or 634 EUR; We went to see them, dialogue of the deaf, and they didn't want to know anything. They told us that we could go to the police and that we were simple tourists compared to them. I'm used to organizing my trips, this is the first time I've encountered such a problem! Above all, don't go there! In addition, it's run by French people, no language communication problem! From the start, this reservation was chaotic!
Original TextTranslation provided by Google