Banyan Tree Hotels in Koh Samui

It’s a very nice resort little far up in the mountains up a narrow road quite dodgy in the heavy rains we experienced during our stay. The rooms are great I would of liked to see them give us some toothbrushes. The staff are really kind and helpful. Overall pleasant experience . Incredible view from your room.

I recommend this hotel! Their service is good. I have made a request to put happy birthday banner in our room coz its a surprise for my husband and they made it happen. Thank you 🙏🏻  Somethings for improvement: The internet connection in the room is intermittent. I think the kettle and sofa need replacement/ new upholstery already.  And maybe a bigger tv. Coz the room is big but the tv is tiny. Maybe better options for the breakfast buffet.  But our overall stay with Sarann was great. And yes, I will book it again if we return to Samui.

Great location nice clean rooms perfect staff : Cleaners , gardeners waiting and bar staff ! All excellent 👍🏼👍🏼👍🏼🇹🇭 The pool area needs more care the sun loungers are ripped or dirty. Tiny balconies! More warnings on the 4* rating ? It is a hostel for 18 to 30 year olds ! This is not clear on the description that this place is a hostel !!! Be warned

+ Lovely location, not far from the main part of the city by motorbike. The beach outside the hotel is very shallow and clean! great for a morning swim. Other hotels can be found along the beach in the same area..just saying. BUT, here is the huge let down with this hotel. - Blood stains were found on the bed sheets on the first night, so had to request a change of sheets immediately. A couple of days later, my ENTIRE back and shoulders was covered with BED BUG bites. I had to see a dermatologist immediatelt because I was afraid, and they confirmed it was due to bed bugs at the hotel. After 5 days, the spots on my back and arms are still not recovered, truly disgusting experience. My arms arent as bad as my back! Also, just before checking out of hotel on my way to the airport at 7am, the hotel accused me of not paying 4000THB for a trip I apparently didnt pay, which was a complete lie and now I wonder how many people have fallen for this scam. I paid all trips with credit card on the first hour of checking in at the hotel, all proof of payments are on my bank statement. The security guard would not let my taxi leave the hotel and called the police. I ended up leaving, because I had proof of payment on my bank statement. The hotel were proven wrong, but did not apologise to me for all the accusations. Would I book at casa de mar again? If it wasnt for the last few days, I would...but after this experience...**** that😄 book another hotel along the beach, cheaper prices, same experience.

The breakfast room goes to waste. It should be the main restaurant at night with music. The Barge Restaurant is probably better in warm weather but a bit of an issue to get to. Otherwise a great resort and I fully recommend it to anyone who does not want to stay in the built up Chaweng Beach area.

This hotel is in a very good location , the room is clean , but 2 disadvantages, 1. A lot of mosquitoes . 2. The company in the reception floor is a scam , don’t book through them. We booked a taxi for the airport , no one came , and only the reception was there to help us. At the end the taxi didn’t arrive after more than 20 minutes so we booked through grab. I would stay there again , but just notice that

My boyfriend and I were surprised by the excellent location of this hotel, this is what we call a Beachfront property. Excellent sea view and a good size pool for leisure. The breakfast was great. They even packed us a breakfast to go during our last stay due to early morning flight. The staff were friendly and willing to help. Of course, there are a few things that need to be looked at, cleanliness of the room, both my boyfriend and I were shocked by the amount of dust and long hair found on the floor and sofa during our check-in day. We immediately highlighted to the staff and the quickly came to clean up the place again, not a good first impression though, but they managed to salvage in time. And the supposedly Smart TV does not connect to the internet at all, highlighted to the staff and they changed a new TV for us. That's excellent service recovery. May we suggest that the rooms to be throughly cleaned before handing over to your next check-in customers, if we have to wait till 2pm to get a room, just make sure cleaned and dust free.

Beautiful hotel with lots of amenities. Beach with white sands and clear water. Perfect for families. Love their surprise of the day. Breakfast is average. It's in the heart of Samui. I booked a pool villa. Cleaninest is poor. The pool was dirty and smelly. I paid for the villa to use the pool for three nights, but I ended up not using it at all. It was our wedding anniversary but didn't go well i as wanted. Survived mosquito bites. A snake slithered at my door, just outside the villa. So please be aware. Though i like the hotel, I'm not sure if I'll ever go back again after experiencing all those unpleasant things. Snake was the last thing I expected to see in a star hotel.

We were supposed to stay two nights at Melia Samui, but we had such a great checkin thanks to Rita that we immediately extended our stay with 7 more days. We also consider staying 10 more days, a total of 19 nights :) All the employees of the hotel are extremely professional and make you feel at home. We were there with our 7 months old baby and felt that this hotel is very safe regarding covid and hygiene. I also have to mention the amazing breakfast and the nice food at the Breeza beach restaurant. Always very fresh and well prepared. The price is a bit higher than a local restaurant behind the hotel, but the view is exceptional and the food is great made with prenium ingredients. We definitely come back with our family.