Samed Hotel

I have never had a worse experience than with this hotel in 20 years of traveling. We paid for it right away, 4 months before arrival. 3 days before arrival, they sent me information that the hotel was overbooked and we were to be accommodated in another hotel, the name was attached. I was already worried, I contacted the support chat several times (since the hotel did not respond at all) - I asked where to go: straight to the second hotel or first to the one we booked - they answered "straight to the second". Upon arrival at the second hotel, at the counter they tell us that it is also overbooked! You will be accommodated in the third! And they did not even bother to meet us and inform us about it in advance. I want to note right away that we always choose quiet hotels, away from crowds of tourists, roads, families with children, so that it is quiet and comfortable. And then it was Bingo - they settled us in some kind of technical kennel: this is clearly not a full-fledged room for tourists. On the porch of our house the general light of the entrance to the hotel turns on! The room is about 8 meters, next to the parking lot for bikes, the main road. There is no dryer, no table and chairs at the entrance, like in other houses. Monstrous dirt in the bathroom. I am shocked, they promise to move us the next day to another full-fledged room. But this does not change the essence, the hotel is overcrowded, does not meet our parameters at all. One night in this hotel was hell on earth, I cried half the night! The next day we moved out of the hotel, the hotelier did not want to return the money, but thanks to the Trip.com platform itself for an adequate view of the situation. Photos and videos of the terrible room of the third hotel (more likely the former guardhouse for the hotel staff) are available. I will post them on Google. The main thing I want to say is that the owner of the first hotel is very unscrupulous and greedy. The other two hotels are relatives' hotels. A whole family business. They take prepayments, do not monitor overbooking, mix tourists between hotels as they please. It works with some people. If you want to ruin your vacation, book boldly! I think that platforms like booking, Tripcom and others should not allow such hotels into their ranks at all.