Koh Ngai Hotels with Airport pickup service

Absolutely a tropical paradise - with a couple of exceptions. The customer service is amazing and first rate service as soon as you arrive. The snorkeling trip with Mark was the best thing we did in our month in Thailand and I highly recommend it! The cabanas are very comfortable; although the mattress is rock hard. Fresh seafood is delicious! In hindsight, I would have just rented a garden view instead of the sea view for the cost since all of them are just steps from the beach and not worth the extra cost for the sea view. I do have a couple of recommendations though: STOP BURNING TRASH!!! This is completely unacceptable and the noxious fumes you are creating is poisoning your guests and the environment. Unfortunately, all the resorts on this island do this archaic practice and the smell is unbearable. There is also a large unregulated garbage dump along the trail to the other side of the island that needs to be cleaned up. Second recommendation is for the resort to use biodegradable cardboard straws. There is no place for plastic in a paradise like this. Lastly, stop anchoring the boats in the very sensitive sea grass and reefs. If you want to protect this island, these practices must stop immediately. I would have gladly of paid extra for my stay if I knew it went towards preserving this unique and beautiful location. With all this being said, it is a breathtaking (no pun intended with the burning trash) experience and far less tourists than on other islands.

Here’s everything you need to know: We were a little nervous by the reviews we had seen being that we are usually harsher reviewers than most. But to our surprise we really enjoyed our time here :) The beach is incredible, not perfectly white fine sand but a beautiful color nonetheless and incredible shallow turquoise water with coral in close reach but far enough to enjoy the calm, warm water especially ideal with children. As like most beaches in the region, the tide can have a big impact on your experience and requires a little bit of planning. No two low tides are the same, some can be quite low where you basically can go for a beautiful walk on the rocks, others can still make for a great swim. The time changes per day but staff are all well informed through an app and can advise you daily so you can plan around it. Remember all the beaches on the other side have the same issue but even more so and at lease the water is always calm here! The beach is soooo isolated tucked away from everything whereas the other side of the island is property by property. Only once for a short window of time on the weekend we saw a few long tail boats pull up nearby with organized day tours. The bungalows are beautifully decorated just as seen in the photos. Housekeeping does a great job keeping them clean, and the hot water and air conditioning work perfectly. The only downside is that the rooms are lined up on a straight path moving inland from the beach and main property in chronological order. So if you are in the end 15-30, it can be a bit of a walk back and forth. Luckily, we were moved from room 23 to room 5 with our small child which was a HUGE help. Our only other complaint is that the mattress was to firm for our taste, but worth the sacrifice. The swimming pool is clean and a perfect place to be when the tide gets too low. Though it is uncovered so sunscreen is needed during the harsher hours of the day. The restaurant makes some truly delicious food. The menu does not change but is quite extensive between western, eastern, and Thai dishes. Prices are higher than other parts but are still very reasonable. The bartenders make some great drinks and smoothies, some of the best fresh coconuts we’ve ever had too! Dinner seating daily on the beach is such a treat! They had two play areas for kids and activities available which our daughter absolutely loved. Most importantly to us: the people were wonderful and kind even if not at the higher standards we are used to. This was our biggest fear when booking but it came clear to us early on that the employees are overworked and understaffed. A sad truth about a lot of resorts in the area and I can understand that they can appear grumpy at times or missing some attention to detail, but they respond to smiles with smiles and to kindness with kindness. We were beyond happy with the service and hope that management will change their ways to make for a better environment for their employees which will ulti